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Insights from Our Clients: Feedback Matters!

by Jaclyn Reid••1 Comments

The Crucial Role of Customer Feedback in Shaping the Future of CSS Office Solutions

At CSS Office Solutions, we recognize the profound impact of customer feedback on our growth and service offering refinement. We gather client feedback consistently, so we stay on top of priorities for our clients to ensure we’re delivering exactly what they need for office services!

Our recent client survey, conducted in the summer of 2023, has not only unveiled fascinating statistics but has reinforced the importance of actively seeking and leveraging customer insights to enhance our offerings and ensure a superior client experience.

Our company values are integrity, craftmanship, collaboration, and support. Reviewing and actioning on the feedback in the client surveys assists our company in foundational approaches to reflect our corporate values = creating the most beneficial company offerings available in our industry.

If it’s important to our clients, then it needs to be on our radar of importance too!

In this blog, we’re sharing a couple of the results from our survey, so if you’re a lover of data the time to get excited is now!

A Window into Communication Preferences:

In a digital age dominated by various communication channels, understanding our clients’ preferences is key. According to our survey, a whopping 53% of respondents indicated that email is their preferred method of communication. This insight guides us to prioritize effective and timely communication through email channels. Additionally, the 20% preference for in-person communication reaffirms the value of personal connections in our client relationships. It’s not just about what we communicate but also how we communicate that matters most.

Unveiling Hidden Gems: The Move Management Revelation:

One of the most enlightening revelations from our survey was the discovery that more than half of our clients (53%) were unaware of CSS’s full-service Move Management offering. This emphasizes the need for better communication about the comprehensive suite of services we provide. As we aim to bridge this awareness gap, we’re excited to share that CSS offers Move Management without any additional cost when engaged for office moves and furniture service needs. We are very much about exceeding expectations through proactive communication and our learnings will help support how we can do better in this area.

 

Service Utilization Insights:

The survey brought to light numerous areas in which our clients recognize our exceptional performance! These strengths encompass adept communication, swift response times, and profound industry expertise. Additionally, the professionalism of our team and the caliber of their work received high praise, underscoring their steadfast dedication to delivering excellence. Pat on the back for CSS!!!

Beyond communication preferences and highlighting our areas of excellence, the survey delved into the utilization of our diverse service offerings. As CSS has over 10+ revenue streams, which breaks down into multiple facets of offerings related to offices, furniture, moving, and products, it is important to know what services are being used the most, or not as often. The data revealed that 20% of clients leverage our moving services, while 15% of respondents are engaging CSS for their internal service work. Plus, 2% utilize our specialized locksmith services, highlighting the varied needs of our clientele! These stats just graze the surface of detail, so when broken down into categories, it is amazing to see the diversified needs of our clients, but also great knowing that CSS has the expertise to service and provide it all! Understanding the service utilization patterns allows us to tailor our offerings and prioritize resources where they are most beneficial to our clients.

Client Satisfaction by the Numbers:

Numbers speak volumes, and our survey reinforced that our commitment to excellence is reflected in the satisfaction of our clients. An impressive 85.19% of clients expressed the highest level of satisfaction with the performance of CSS Office Solutions. This strong satisfaction level is a testament to the dedication of our team and the effectiveness of our service delivery.

Our team is what supports our uniqueness – we value our team members so they in turn have the utmost care while servicing our clients.

The Catalyst for Positive Change:

Customer feedback serves as a powerful catalyst for positive change. It provides a roadmap for refining our processes, adapting to evolving needs, and ensuring that every interaction with CSS exceeds expectations. The insights gathered not only validate our successes but also spotlight areas for improvement, propelling us toward continuous innovation.

A Commitment to Evolution:

Our commitment to active listening and incorporating customer feedback is not just a one-time initiative; it’s a cornerstone of our ongoing strategy. We value the trust our clients place in us, and their feedback guides our evolution, ensuring that CSS Office Solutions remains a leading force in the office furniture service industry.

The Journey Ahead:

As we continue this journey of growth and continued improvement, we invite you to stay tuned for more updates on how we’re implementing your valuable feedback. Your satisfaction will always remain at the core of everything we do!

Connect with Us:

Are you curious to learn more about what our clients had to say, or are you interested in sharing your insights with us?

Reach out anytime! We’re always eager to engage in conversations about our client experiences and explore the endless possibilities that arise from a client-centric mindset.

At CSS Office Solutions, your voice matters, and together, we’ll shape a future of unparalleled service excellence in office furniture!

DYK: CSS Office Solutions has a YouTube Channel!

by Jaclyn Reid••0 Comments

Although it isn’t the newest news, we thought it worthwhile to reintroduce that CSS Office Solutions Inc. has its own YouTube Channel! You can say you heard it here first, unless of course you’ve been to our channel or are a follower of, in which case we applaud and appreciate you!

Interestingly enough, CSS Office Solutions debuted itself on YouTube with its first video over six years ago! Yes, six years ago which seems like a lifetime when you consider what’s gone on since then!

You’ll find our YouTube Channel here: CSS Office Solutions’ YouTube Channel

Our first videos published were demonstrating to clients how to construct our moving boxes. A simple concept that led to a brilliant idea!

Not-so-fun-fact: if the moving boxes aren’t assembled correctly, you run the risk of damaging your items being moved, or worse hurting yourself during the process. For instance, if the side sections of the moving box are assembled incorrectly, the bottom of the box will literally flap wide open the moment you lift it. If you’re picturing a gif with a person lifting a moving box, and the contents fall out of the bottom, that’s exactly what would happen if the box isn’t constructed the way its intended to be.

Our moving boxes are delivered flat to our customers, and let’s be honest no flat items are easy to make work easily unless you know exactly what you’re doing!

Often CSS would ensure that all boxes delivered were assembled on-site for the client, or show a client contact how to construct them so that person was able to instruct others.

For the times where a client wanted to assemble the boxes themselves, we would often receive calls asking us how to build the boxes, along with an expectation of being able to walk someone through the assembly instructions over the phone. Imagine trying to build anything flat-packed, on the phone with someone giving you the build instructions – exactly, not so much, right!?

What did we learn from this: we needed to create a better way to instruct our customers that want to build the boxes themselves, with an easy how-to guide.

The idea lightbulb went off, and so started the beginning of our YouTube first appearance.  

YouTube is a great way for CSS to be able to share our knowledge and inform our customers of pertinent information that’s available at their fingertips!

We’re proud to keep these initial videos in our channel today for a couple of reasons: they are still used by our clients (although they could use a refresh!), and it reminds us at CSS where we started. We may not be experts at creating videos, but we’re certainly experts when it comes to office moves, services, and installations – so that’s what we’re showcasing to our audience with our YouTube Channel.

From our first videos to now, lots has changed – in our industry, in our offerings, in our clients’ needs, etc. One thing has remained the same, CSS is constantly looking for ways to deliver more value to our customers. Putting customers first has always been at the core of our business, from day one in 1984 when the founder started CSS. We’re a company that views each client as more of a relationship that matters and we’re invested in, vs. strictly transactional.

While seeking to assist our customers grow their knowledge, answer their questions in a better way while positioning the company on a variety of media platforms, it was only a matter of time before we looked to YouTube to continue building our video library.

Over the last bit, we’ve learned a lot in-house about video editing options, captions, and flow of images, plus content – it has certainly been an interested ride especially knowing that offices these days are not advertised in the same way as ‘back when’…. Just the other day we joked that it doesn’t seem that long ago when all you needed to advertise was to have a great, large Yellow Pages ad – now we’re making videos and snippets to entice business!

YouTube has long since been a contributor of information, knowledge, and verification. As we’ve seen other platforms grow their audience, we appreciate the ability to upload and share videos from YouTube through to our other media platforms.

As CSS Office Solutions has continued building the library of available videos on our channel, it has always remained of importance to ensure clients, potential and current, find value within the content we share. At the time of this blog, we have published a total of seven videos, plus the first couple from six years ago.

We’re proud to share a little bit more about CSS and the services we offer through our YouTube Channel, as a challenge we often encounter is having our clientele know about all the exciting offerings and services we’re capable of completing! CSS is more than your average office moving company, we take it further and ensure that there is more substance delivered beyond the outstanding service we provide.

Interested to learn more about CSS Office Solutions corporate values? Or perhaps you want to see the transformation that can take place with furniture repairs completed by our incredible experts? You’ll be able to find this and so much more on CSS’ YouTube Channel.

We plan on adding in more as the years go by so if there’s a topic or area of interest that you’d benefit from having published in a video, reach out to our office and share your suggestion! Call or email us today!

Our friendly staff are always available to take your calls or respond to your emails during our regular business hours. Reach out anytime and learn about the available office services and offerings available through CSS Office Solutions!

The Problems Solved by CSS Office Solutions

by Jaclyn Reid••1 Comments

CSS solves your furniture and moving problems!

At CSS Office Solutions we deliver the unexpected when it comes to all things related to office furniture. Sure, we’re known as office movers, furniture installers, etc. but it goes way beyond that!

We solve furniture and moving problems for clients, we assist with space adjustment needs and we take a load off the office furniture and your workspace to-do list!

CSS is known around the Calgary area for the extra level of customer service we provide, which means that on top of delivering outstanding office furniture solutions, we take it further… so far in fact that our clients that we’ve performed work for truly understand it when we say: pick up the phone and contact CSS, and in one call we’ll take care of it all!

CSS delivers office furniture solutions if your office is moving, whether you need office furniture for your space, or you’re needing to expand or condense the setup to accommodate the square footage you occupy. Whatever you may need for your office environment and furniture as a company, it is all handled professionally by CSS Office Solutions!

We created a simplified list of the common problems CSS Office Solutions solves for our clientele:

  • Incorrect furniture in the space or the furniture items not being used for the desired setup
  • Wanting to use the current furniture differently (reconfiguring the items)
  • Having a couple pieces of furniture, but needing more pieces or components to complete the space design (desks, panels, chairs, etc.) to complete it
  • Needing additional furniture parts to complete an office layout (going from a workstation pod of three to a pod of four, as an example)
  • Relocation of an office space in its entirety
  • Transitioning or organization of file room spaces or storage rooms
  • Converting offices to open spaces or creating more/fewer private offices
  • Furniture that’s in disrepair needing some TLC
  • Too many furniture pieces or items in the space that need to be stored elsewhere
  • Getting spaces ready for subleasing by setting them up in a standard layout
  • Decommissioning a space that’s no longer needed

To deliver the true one-stop-shop for all the office furniture service needs a corporation could possibly dream of, CSS has it covered with the right solution! CSS mainly supports large corporations that have staffing into the hundreds and thousands as we’ve found that the needs of this customer group match amazingly with our depth of offerings and partnerships.

We also enjoy collaborating with general contractors and designers. Ever think about what furniture moving needs there are while you’re doing an office renovation or a new build?! We think about those things all the time (we may even dream about them!), and that’s why we deliver solutions that put your mind at ease knowing all the little details are considered and covered. 

Delivering a solution in our world is having a handle on all the moving parts within a project, or any on-site visit and all that result in little to no deficiencies. And then making sure to consistently deliver on this execution!

This is what we strive for at CSS, the consistent delivery of outstanding customer service and outcomes that far exceed our client’s expectations. If you’ve been on the opposite end of the customer service spectrum with your office move provider, it will be worth your while to investigate other possible suppliers.

It’s important to realize that price doesn’t always win or provide you with what you may have expected as delivered results. This ends up costing you as a client more; more time, more money! More time to accommodate multiple deficiency trips back to the space, you may not be paying for the deficiencies with money, but you’re paying for it with your time.

Call our office today to experience the feeling of problems solved, tasks taken off your to-do list and all your office furniture service or moving needs vanished from your responsibility – poof, enter CSS Office Solutions! We’re looking forward to your call and showing the solutions that are available for your office furniture service, product, and moving needs! 

The Office Furniture Glossary

by Jaclyn Reid••2 Comments

The Office Furniture Glossary

Glossaries can be extremely helpful, we all know this, and especially advantageous if they include pictures!  In fact, think of how many articles that have a reference to a picture that’s included with a description so that there‘s no question about what‘s being talked about. Super easy to understand, right?

Today is another proud moment for CSS Office Solutions Inc., as we’ve recently created our very own GLOSSARY of terms!  This reference is a beginner’s guide to basic terms related to office furniture, and office moving.  The glossary of items can be found within our website’s Resources page.

When I first started working in the office furniture industry early in 2005, I had no idea what an overhead was, or a hutch, or a ped.  What “hand” on a desk meant, right or left, I thought maybe it was the hand that was most dominant for the worker, little did I know back then that it refers to an L-shape desk and what side the return is on.  And even further learning that deciding on what hand to use in your office has a lot to do with your office door!  Who knows these things?  Fast forward and here I am, someone that knows these things!  I’ve learned a whole new set of terms specific to the industry of office moving.  And truth be told, I can still be seen referencing our own glossary to ensure I’m following along.  Not like Brent, he really does know all these terms, and maybe even better than the back of his hand!  He’s one of those naturals that has worked in the industry for long enough, that these terms become second nature to know and reference.  But that’s not the case for everyone.

At CSS Office Solutions we’re very much the provider of all sorts of solutions, so when it became clear that we could assist our clients a little more in the terminology we use, we happily sought out to solve a problem!  We’re natural problem solvers, in all aspects!

Industry terms are titled industry terms for the obvious reason that they’re specific to an industry.  If you’re not in the industry, or know someone in the industry, chances are there may be a lack of knowledge or understanding around the terms being used within that industry.  There are times when we get so wrapped up in our own knowledge, that we forget to slow down and ensure our clients are familiar with the terms we’re using.

We love educating our clients and providing them with the necessary tools to make them successful in their role.  And so, after seeing the gap ourselves in trying to conduct a general search for the common terms we at CSS use consistently, or the right definitions we would expect to see, and having an even harder time finding pictures of all the terms we use, we decided to use our internal expertise.  So, we did it!  We created a glossary of definitions ourselves!

Our glossary includes the common terms you would expect to find in a furniture database.  Plus, it covers everything from what variety of equipment you’d see CSS use, plus included pictures or diagrams and definitions that showcase the difference between a lateral file cabinet and a vertical filing cabinet.  Not too sure of the difference yourself?  Check it out on the glossary!

It also includes some terms and items that are not commonly known, or that have different terminology used depending on the provider.  For instance, what CSS refers to as a file cart, can also be known and used as an electronic cart – same, but different. 

There is a total (as at today) of 29 items listed in the glossary, which of course is nowhere near an exhaustive list we could create!  If there’s a term that is still unclear, or perhaps there’s a term that you would love to see included in this list that isn’t currently included – call us, email us, contact us and let us know!  After all, this list is for YOU, the customer (and, has also been a great tool for onboarding new staff to the industry!).

CSS is known as subject matter experts and trusted advisors in the office furniture industry.  This is one piece of the industry puzzle that we can help our clients and customers put together to grow their knowledge and understanding of the terms we’ve learned, and not just take for granted that we know!

Creating this glossary also helps with common language and dialogue.  When common dialogue prevails, we’re all winners!  Common language is a key component and necessary for efficient communications.  With our clients, with our co-workers, and even with our suppliers, having a common dialogue is really important to us, and we’re happy to be filling in the gaps so that our clients are showcased as the superstars that they are!

Do you have a question, or would like to see a particular phrase or term included in the glossary?  Reach out and let’s start a conversation!  At CSS, we’re always going the extra mile for our clients, and this is just one example of what that means.  Happy reading!

Cheers to closing the terminology gap!

No Nightmare Office Moves Here!

by Jaclyn Reid••0 Comments

You found out your office is moving, exciting news!


At least those were your initial thoughts until your agenda and checklists keep filling up and you haven’t even hired a mover yet!  Never fear!  Not only because I’m here to help you look like the professional, but because using these introductory straightforward tips when orchestrating an office move will aid in making your office move as smooth and efficient as possible!

My suggestion is simple: find a moving company that offers comprehensive move management services!  You’ll be laughing with joy throughout the entire move process, and well beyond move-in day!

Moving forward using these tips as a starting point will help alleviate undue stress and potential wasted energy when hunting for a competent mover.

  • Let’s Talk Insurance – Your mover should be able to meet, if not exceed, your building(s)’s minimum requirements; make sure of this even before asking for an estimate!  RUN, far and fast, if your mover cannot produce a current Certificate of Insurance listing required coverage amounts.  Also make sure your moving company has the ability to add, not only your company, but the building ownership entities as additional insured on the certificate.
  • Safety #1 – Obtaining a Workers’ Compensation Board (WCB) Clearance Letter from your mover will identify if the company (a) has a valid WCB account, (b) whether it is in good standing with the WCB, which includes (c) having their premiums paid to-date.

WOWZER FACT: did you know that if you hire a company, moving or otherwise operating within your workplace, and their premiums are not paid up-to-date, the possibility exists to hold YOUR company liable for not only the owed premiums, but also the associated claim costs should an injury occur on your site!  The WCB even suggests requesting another Clearance Letter prior to releasing final payment!

Thoroughly check your vendors’ references and credentials.

  • Full-service moving company or just the movers?  Hiring a company that performs more than just the physical moving of your office furnishings is crucial!  For instance, levelling the file cabinets, bookcases and desks when moved, more often than not is completely overlooked by “just movers”.  Any uneven furnishing can be a safety hazard!  And omitting this step can actually cause permanent damage to your furnishings!  It will also lead to reduced drawer functionality over time, lock mechanism wear, etc.

Also consider this, does the moving company provide after-move services, such as hanging artwork, adjusting keyboard trays and work surface heights to each worker’s preference?  Do they move file rooms including the shelving too?

  • Furnished?  Move with Furniture?  Do you move with your office furniture, get new furniture, or are you moving into a space already furnished?  Your moving company should be able to provide you with pricing options for all scenarios to help give you a realistic perspective on the decision at hand.
  • Got supplies?  Plastic moving bins/lids with security ties, labels, computer or map bags, packing materials, bubble wrap covers for monitors, various sized cardboard boxes, Masonite to protect the flooring, walls and door trim – your moving company should be able to supply all of these materials and so much more!  What about the moving company’s equipment they’re going to be using – are they stocked well enough for your move and is it maintained in a respectable, safe condition?  Are their trucks up to date with the annual inspections as part of Alberta’s CVIP (Commercial Vehicle Inspection Program)?

Plan ahead whenever and wherever possible!  For instance, booking of the elevators and loading docks can get very sparse depending on what else is happening in your office building.  As soon as you know anticipated dates, lock of the elevators and book the
loading dock at all required buildings (or if you have an awesome full-service moving company like CSS, we’ll take care of this entirely for you).

Bottom line is this: ensure you’re hiring a full-service moving company offering comprehensive move services, a company that know what they’re doing with your office furniture, files and assets.  These are important to you and your company and should be even more of a priority when being relocated by your movers!

These tips are merely tiny specks of sand out of the entire desert on guidelines to coordinate a streamlined office move.  I could write a book on tips on how to properly choose an office mover, so please feel free to contact CSS Office Solutions by phone or email to speak with one of our Account Managers directly if you have any questions regarding your office move.

The CSS Advisor, the CSS Client Newsletter

by Jaclyn Reid••0 Comments

Delivered to your inbox monthly, with all the latest and greatest!

Another client newsletter you have to read?  Well, it is actually our first in over 30+ years of business…

Sure, some say that newsletters are outdated and not useful.  Thinking back, I remember what someone said to me at a conference in 2017 when I shared how thrilled I was to finally have received the QR code decal to link our website for putting on our trucks. The person’s reply?  “I didn’t think people used QR codes anymore?”  Well, look where we are right fricken now?  Huh?  QR codes everywhere!  Everywhere!

So, that correlates with my thoughts on newsletters, they’re never going away, and will be with us forever.  Their popularity rises and falls, but I truly believe that is all comes down to what is included in the newsletter.  Some I love and read right through to the end; others are painstakingly difficult to understand what message is trying to be sent – these are the ones that I don’t make it to the end of.

Whatever your reason for newsletter signup, you do you, because at CSS we’re just getting started with this client newsletter adventure!  Whether you’re a person that registers for newsletters to get the discount codes or to see what the latest trends are, we want you all as part of our newsletter audience!

At CSS, we’ve had an internal employee newsletter for a number of years, and so it was about time that we brought some of our knowledge and wit, obviously for your entertainment pleasure, to our clients and the world!  I’ve also learned that it takes a bit more courage, really deep breathing to ease thoughts of “will they like it?”, and a managed platform to initiate a client newsletter.

For a business that’s been around for 36+ years, it brings me great pleasure for when we’re able to announce a new company milestone for CSS. Our very first (yes, in 36+ years, this is our first!), Client Newsletter!

Why we named our newsletter The CSS Advisor?

Well, first we gathered input from our staff – which is always a brilliant exercise to see what fresh minds and perspectives can bring and think of.  After tallying the data, we had our client newsletter name nailed down!  It felt just right and point on for what we had in mind!

At CSS we consider ourselves subject matter experts when it comes to all things office furniture related. We like to be known as the trusted advisors in the industry community and especially with our clients.  Providing trust, along with a high level of integrity is of great importance to us and it is one of the main reasons we decided upon the newsletter name of The CSS Advisor.

As a client, you want the right information, and the proper data to make the most informed, intelligent decision.  At CSS, we do things the right way, not just to get them done, but to get them done the proper way the first time.  Being advisors for our clients is a different perception and certainly not a term that is used frequently when we’re talking about our other local-to-Calgary office service companies.  Why is that? Isn’t that the opposite of how it should be?  The answer, oh you betcha!  You are supposed to have a trusted, no BS relationship with your suppliers, or is that just in my imaginary world?

Either which end of the spectrum you land on in your supplier relationships, CSS has worked hard to transform the mindset of being ‘just the mover’ and to break away from common misperceptions in our industry.  Having been in this area of business for many years, we’re adequately known to advise on all things regarding office furniture, your office moves, your furniture disposal options, your best layout to maximize your distancing and space usage, etc.  We obviously want all of our clients to have a trusted advisor when it comes to making decisions based around your office furniture, space layouts, purchases, supplier options, etc. so why settle for anything less than being able to refer to your supplier as an advisor?  You shouldn’t settle!

At CSS, being the advisors alongside our clients is what we value the most, and we know how sharing our expertise is of great value to all the clientele that we serve.  CSS couldn’t be any happier to be referred to as advisors!  Would you consider your supplier, or moving company, as a trusted resource for your business? Do you refer to the company, or to your main contact at the company as an advisor of yours?  Will they provide you with the advice that suits you and your needs, not just their needs as a supplier?  If you’re not able to immediately answer yes, to all of these thought-provoking questions, then you should likely begin the hunt for a new, more trustworthy company to partner with.

With producing a monthly client newsletter, our aim is to bring content that matters with information that is relevant, to you, to us, and to our industry.  We always see lots of changes when it comes to corporate office moving, vacancy rates and industry adaptations.  We’re constantly adjusting too. It is our absolute pleasure to be able to bring you updates and great content that is more than just fluff for reading!  One discovery we made when we did some recent client analysis, is that some of our clients aren’t even fully aware of ALL of the services we offer!

Imagine that!

Our own clients going elsewhere for services only because we didn’t let them know we offered that too = burn, that stings!

With this information, we knew it was important to appropriately plan our monthly newsletter inclusions – thinking the whole point is that we want you to be excited to read The CSS Advisor each month, and not just hit the delete button.  A section included in each newsletter’s edition is a service feature that will showcase and provide a little more detail about a specific service that we offer.  Perhaps it’ll be a service you’re not familiar with, or are using consistently, or maybe you have another provider completing this service currently.  Obviously, CSS would enjoy having your services simplified, which almost always means using one company for multiple services and product offerings.  We do hope that with showcasing our services in an easy-to-read format in the newsletter it will increase our audience’s knowledge of all that we offer.  The more we can offer to you as a client of CSS, the true one-stop-shop, the better for everyone!

At CSS, we’re all about simplification and making your job as one of our clients easier, let’s achieve that together!

Interested in being part of The CSS Advisor client newsletter community?  Click here for a link that will bring you to our website, where you’ll be able to complete the form to sign up for our monthly newsletter.

Connect with CSS today by phone or email for all your office service and furniture needs and if you’re a company looking for a trusted office furniture advisor let’s start a conversation about what CSS can do for you!

Providing Office Furniture Solutions

by Jaclyn Reid••0 Comments

Furniture solutions, for your office, the CSS way!

At CSS Office Solutions, we literally have the word ‘solutions’ incorporated into our name for a very good, directly implied reason.  Without a doubt, we downright consider ourselves a solutions provider that solves your office furniture difficulties, tasks, projects, etc. Some difficulties or problems you know you have (i.e.: office is moving, file room changes, etc.), and some problems you may not even know you have (i.e.: ergonomics, unlevel cabinets causing drawer issues, etc.).

Could we be considered the superheroes of the office furniture service world?  We just might be – in my biased eyes, we’re the total heroes (and at least I know for sure our staff are the real heroes!).

CSS is a solution provider that doesn’t ‘just’ provide moving services, or ‘just’ offers warehouse storage, or ‘just’ furniture repairs, or ‘just’ furniture sales.  CSS offers all of these services, and so many more to represent what a true solutions provider is.  We’ve created our business model around being able to offer office service and have multiple other offerings that are complementary.  This makes our job easier and aims to makes your job a whole lot easier too!

CSS provides all different types of solutions for office furniture and office services.  Before we’re able to understand what it means to provide different types of solutions, one must first appreciate exactly what a ‘solutions provider’ really is, and what it truly means for the customer’s overall experience.

As we’re referencing a solutions provider in this context, it would simply mean that you as a client of CSS’ are doing less to achieve more.  In most cases, the service provider steps up to handle most, if not all aspects of your needs, essentially taking the task or project off of your plate entirely!  A solutions provider is also a company that doesn’t just offer one piece of the transaction.  So, think about a company that sells just the furniture product, and has another company install or deliver the item(s), and then another company that you have to go through for the warranty.  Providing solutions to a customer base is all encompassing and brings everything together, all under one roof as much as possible.

This is obviously where I would make a reference to CSS being a true one-stop-shop office furniture solution provider.

Isn’t that what we all hope and wish for when we hire a service company?  We want it all with a cherry on top.  It’s all good to want the world when choosing a service provider, and that’s exactly what we try to deliver at CSS throughout all of our interactions and engagements.  There’s lots of truth that as consumers we want a great price, great service for the price paid and to have less responsibilities and stress completing this task or project.

What else is there truth behind?  The reason as to why we refer to CSS as being the only call you need to make: a true one-stop-shop, the dedicated solutions provider for all things office furniture related.  For our clients to be able to contact one business and have all their questions, projects, general inquiries and tasks taken care of with incredible levels of service, is a true rare find.  We’re happy to be that rare find.

We know what we know, and we’re truthful to admit to not know what we don’t know – or what lands outside of our own internal teams’ expertise or wheelhouse!  Examples of this would be if your project, move or task required electrical wire work, or your office/renovations needed a general contractor for infrastructure changes, or design assistance, etc.  You know, the stuff we/you shouldn’t touch unless you’re THAT kind of expert!  In CSS’ case, these would be the times when we’re not able to complete the work ourselves but are able to rely on our trusted partners to assist.  CSS still coordinates and manages with all contractors and designers on your behalf, ensuring project success for what our clients needs are.

At CSS, we thoroughly enjoy being a part of the team, and when we’re all working towards solving the same solution, that’s a project or task well on its way to being successfully achieved!  Win-win for everyone!

The amazingness of this offering is that CSS’ clients receive the full depth of removing tasks off their plate while eliminating coordination on their part – leave it to us, we love this stuff!

A solutions provider will try to take as many to-do’s off your list and put it on theirs, all done to alleviate you from having to coordinate or manage them on your own.  Our Account Managers and everyone on our team is available to guide you in making the right decisions, for the right reasons.  We hope to welcome you into our long list of overjoyed clients who have been lucky enough to feel what it’s like for the real CSS client experience.

At CSS, we know your time is tremendously valuable and there’s only so much of it in one workday.  Let our team of experts allow you to take some of that back into your day.  Think of this as the time freed up that can be used for your expertise or genius, while you leave CSS to take care of all things that’s our expertise and in our wheelhouse.

Contact our office today to take time back in your day by having CSS manage all your furniture projects, coordinate office moves and handle your service needs.

Digitally Moving Forward with Jobber

by Jaclyn Reid••0 Comments

Advancing and innovating is what we’re striving for!

One thing I have noticed in my years of business, either in the position I’m in now or when I worked in retail customer service many moons ago, innovation stops for no one!  Not one single person can stop innovation and the incredibleness that can come from it!  And that means WE can’t stop innovating.  At CSS, we cannot stop looking for ways to be better, how to do the work better and smarter while still delivering the same level of customer service we’re known for.

I’m sure you’ve all heard the saying: if you stop innovating, you die (from a company perspective anyways, don’t get all morbid on me).  If you know me, then you know I’m a think-tank of ideas and my hamster wheel is constantly spinning and thinking of betterment and the “what if’s”.

CSS as a business has overcome challenges of change and adaptation as we’ve seen our industry evolve and holding on to what the Calgary economy has thrown us in the last 10+ years.  Some of our competitors have updated their ways from past outdated practices, while others haven’t, plus the everchanging compliance and regulatory requirements we need to meet.  Considering all this, and knowing innovation doesn’t slow, at CSS we’re constantly looking at ways to make doing business with us easier, better and more efficient for everyone!

In the last year, we’ve changed drastically internally even though it may look the same on the outside.  All the changes have been for the good, and all targeted around ensuring we’re delivering the best customer service experience.  CSS is known for the amazing customer experience we already deliver, so as we constantly innovate and change for the better, it can only improve from here!

One of the biggest improvements our clients will interact with and experience firsthand is our transition to an online scheduling and booking software!  After much research and deliberation, we were happy to choose a company based out of Edmonton: Jobber; that meets the majority of our business operating needs within one software platform.  Our official debut for accessing the online platform and having it connect with our website, etc. is January 2022.

Utilizing Jobber allows CSS the opportunity to receive scheduling requests or jobs to book from new or existing clients, all through an enticingly accessible web link.  We’re managing our employees’ timesheets, daily schedules and receiving real-time updates from our sites, all within one platform.  We’re also able to send quotes directly through Jobber, have clients request changes if needed and send the approval all with the click of a button!  This, plus so much more is happening within this platform behind the scenes – we’re so thrilled to be able to advance CSS in this direction!  We’re happy for our clients who are along for the exhilarating ride and especially the ones who’ve provided feedback during our experimental stage to direct us appropriately to meet their needs more effectively.  We’re also able to use this software to keep detailed, digitally accessible records of site visits, pictures taken specific to each project, and organize notes made by all staff while they’re on-site.  If you’re a client, you may have already received a copy of a customized report we created, aptly named an Action Report.  With being able to customize and add forms to different areas of the platform, we can truly create a superior customer service experience all while observing any possible touchpoints and data gathered.

Have we mentioned how many buildings may have to access on any one day?  Or how many of our clients have multiple properties?  Another bonus of using Jobber is the ability to add as much detail as needed for each property and connect it with the specific client.  Items such as security check-in procedures, or where to obtain access cards if not obvious, etc.  This has been a helpful for our staff from an efficiency standpoint and created peace of mind for our clients to know we always have up-to-date building protocol information immediately accessible.

That’s likely enough about me geeking out on the coolness of this platform, let’s get down to the real fun, right?!  How do you access this incredible platform?  It is super-duper easy!

If you’re an existing client of CSS, you can use your email address to login to the Client Portal, using this link: EXISTING CLIENT LOGIN

If you’re a new client, and don’t yet have an associated email address with CSS, then you get to use this amazing link that will bring you right to our NEW CLIENT REQUEST FORM – just take a few moment to complete the details and you’re automatically entered into our queue.  We receive an instant notification and assign your request to the appropriate staff member who will get in contact with you shortly using your preferred method of contact.  Once your email address is registered, you now also have access to the CSS Client Portal.

It is just that simple for you, as a client or new potential customer to submit a move request, enter information about furniture needed or a repair you’re looking to schedule.  It can all be done online using either of the above links.

You’ll also find these handy links that connect to our online service request system on our website and our social media platforms. 

Always know, if you’re interested to learn more about the Jobber platform, the transition we experienced and our overall innovation in this department, don’t be shy to reach out.  I’m always happy to talk about reinventing and revolutionizing the world of office furniture services!

Let CSS show you the way of making doing business with us easier and transform the way you request work with us!  Contact us today to experience the real CSS customer difference!

CSS is Different. Here’s How.

by Jaclyn Reid••0 Comments

What’s so unique about the CSS way?

At CSS Office Solutions we’re different than most industry providers in that we manage all aspects of what you could ever need from an office furniture service company!  Not to mention our high level of customer satisfaction and being true representatives of our corporate values.  Placing importance on integrity, collaboration, pride, and craftsmanship is what CSS is to everyone, you, our customers, our staff, and all of our stakeholders.  CSS is the Calgary-based company that’s been providing an unprecedented level of office services for over 35 years.  We know what we’re doing, and we’d love to show you what that means to us, and how it feels for our lucky clients.

When we say we handle everything to do with office furniture, we’re not joking.  This is where we pat ourselves on the back knowing that we’re constantly pushing ourselves to be the best with all the services, repairs, customizations, etc. we do!  We literally do it all as it relates to office furniture products and services.  Not all office furniture product providers, or movers provide you with a one-stop-shop company – that’s where CSS comes in and shines!

We can move your office furniture and whole operation to a new location, or maybe you’re just moving the staff’s office items or files within the office, we handle all of that too!  We offer multiple storage options, a variety of services for all your office furniture needs whether it be a sticky drawer, a drawer needing keys, installing a floor of furniture or a hanging one whiteboard or an entire floor of artwork installations.

Have furniture that needs repair?  You bet we do that too!  We perform all types of repairs and modifications for office furniture, various types of office furniture, chairs and seating, etc.  We have yet to come across any furniture repair or modification that wasn’t able to be entirely handled by CSS, start to end, because of our incredible staff and collaborations with other partners.

And if you have panels in your office environment, we work wonders in our shop being able to modify the heights, layout, fabric swaps, etc.  Have what you think may be an impossible office furniture task?  Just give us a call and let us wow you with our office furniture service magic!  We’re certain you’ll be impressed.

If you’ve ever spent time on our website specifically the services page, you would have seen the multitude of categories headlining the offerings we provide – and that’s just the high-level version so we don’t overwhelm with each little detail CSS can provide.

There are truly unique aspects of this industry, and the variances you’ll observe between the companies offering similar services.  One of the main reasons we offer so many services and offerings, is again quite simple: to keep your job/task/project as a client of ours as simple for you as possible!  We want to take the hard-work-for-you out of facilities management and office furniture moving and office services.  Read our testimonials to find out in our clients’ own words about the difference working with CSS Office Solutions can make.  The client experience is extremely important to each of us at CSS, that’s why we always go the extra mile to ensure our clients satisfaction is exceeded = mind blown with happiness!

At CSS we showcase the highest level of pride in our accomplished work and are always looking for opportunities to be the best, most trusted service partner in our industry.  This ties into our company’s purpose of providing the ultimate in office furniture services and products by exceeding customer satisfaction with superior expertise.

Without integrity in our business, we wouldn’t be who or what we’re known for.  We do things the right way, for the right reasons.  Held in high regard, of all our corporate values is first and foremost: integrity.  It guides us all in doing business the right way, not just in a way to get business.  This means we’ll be 100% honest with you, in all our dealings, in all our interactions as repeat loyal business is the best kind of customer a business can hope for.  We’re super grateful for our long-term clients that have been with us for so many years who all genuinely value a wonderful customer experience.  We’re always looking to add more amazing clients to our list.

Maybe this new amazing client is you, reading this right now?!

Interested in wanting to know what the CSS client experience feels like?

Give us a call or send us an email today!  We’re always more than happy to answer your questions and provide you with all the details you need to make the most informed choice of picking an integral office service and product provider.

 

Community Supporting Community SALE

by Jen Harding••0 Comments

ALL of our in-stock used FURNITURE IS 50% OFF!!

We’ve decided we want to give back to the local community that has steadily supported us over the past couple of difficult years. For the entire month of December, we are BLOWING OUT EVERY SINGLE PIECE OF OUR IN STOCK USED FURNITURE AT 50% OFF!!!! It doesn’t matter if you’re a returning customer, or if you’re new to the CSS experience – if you take the time to come visit us and support our business, we will discount your used furniture purchase by 50%.

CSS has always been a huge proponent for supporting local businesses. Whenever and wherever possible we try to source everything we need from local vendors, or at least Canadian based companies. We provide our employees with opportunities to engage in local businesses through gift card challenges (they get a set amount at several local businesses and have to spend that amount in a specific timeframe). Being a local business ourselves, we feel and see the benefits from local Calgarians that stop by our showroom and find that something special they’ve been looking for.

When you shop at local businesses in your community, you’re not only supporting your neighbours and those businesses that make your community great, you also strengthen the economy. You make an impact on the lives of the employees at that business. You’re also more likely to save yourself some money. The best deals out there aren’t always on Amazon – take an extra second to check out what your favorite local businesses have to offer. You’ll likely save yourself some money, you’ll get unique goods and services IN STOCK and you’ll be helping the environment.

Not sure where to look for a local business? Check out these wonderful local websites that feature local businesses:

calgarysupportlocal.ca

supportlocalab.ca

Calgary Business Directory Biz Calgary

Calgary Chamber Directory Listings

Calgary, AB Small Business Networking – Alignable

BBB: Start with Trust® | Better Business Bureau®

Business Improvement Areas in Calgary

Calgary, AB, Canada Small Business Directory Listings | FS Local

Calgary Business Directory Listings – Local Business Listing Calgary AB

Feel free to stop by our showroom, give us a call, or shoot us an email! We’ll be more than happy to help you find that perfect piece of furniture.

The sale prices are in effect from December 1 – 31, 2021. 

Our office and showroom hours are Monday to Friday 8:00am to 4:30pm (closing at 4pm on Friday).