Advancing and innovating is what we’re striving for!
One thing I have noticed in my years of business, either in the position I’m in now or when I worked in retail customer service many moons ago, innovation stops for no one! Not one single person can stop innovation and the incredibleness that can come from it! And that means WE can’t stop innovating. At CSS, we cannot stop looking for ways to be better, how to do the work better and smarter while still delivering the same level of customer service we’re known for.
I’m sure you’ve all heard the saying: if you stop innovating, you die (from a company perspective anyways, don’t get all morbid on me). If you know me, then you know I’m a think-tank of ideas and my hamster wheel is constantly spinning and thinking of betterment and the “what if’s”.
CSS as a business has overcome challenges of change and adaptation as we’ve seen our industry evolve and holding on to what the Calgary economy has thrown us in the last 10+ years. Some of our competitors have updated their ways from past outdated practices, while others haven’t, plus the everchanging compliance and regulatory requirements we need to meet. Considering all this, and knowing innovation doesn’t slow, at CSS we’re constantly looking at ways to make doing business with us easier, better and more efficient for everyone!
In the last year, we’ve changed drastically internally even though it may look the same on the outside. All the changes have been for the good, and all targeted around ensuring we’re delivering the best customer service experience. CSS is known for the amazing customer experience we already deliver, so as we constantly innovate and change for the better, it can only improve from here!
One of the biggest improvements our clients will interact with and experience firsthand is our transition to an online scheduling and booking software! After much research and deliberation, we were happy to choose a company based out of Edmonton: Jobber; that meets the majority of our business operating needs within one software platform. Our official debut for accessing the online platform and having it connect with our website, etc. is January 2022.
Utilizing Jobber allows CSS the opportunity to receive scheduling requests or jobs to book from new or existing clients, all through an enticingly accessible web link. We’re managing our employees’ timesheets, daily schedules and receiving real-time updates from our sites, all within one platform. We’re also able to send quotes directly through Jobber, have clients request changes if needed and send the approval all with the click of a button! This, plus so much more is happening within this platform behind the scenes – we’re so thrilled to be able to advance CSS in this direction! We’re happy for our clients who are along for the exhilarating ride and especially the ones who’ve provided feedback during our experimental stage to direct us appropriately to meet their needs more effectively. We’re also able to use this software to keep detailed, digitally accessible records of site visits, pictures taken specific to each project, and organize notes made by all staff while they’re on-site. If you’re a client, you may have already received a copy of a customized report we created, aptly named an Action Report. With being able to customize and add forms to different areas of the platform, we can truly create a superior customer service experience all while observing any possible touchpoints and data gathered.
Have we mentioned how many buildings may have to access on any one day? Or how many of our clients have multiple properties? Another bonus of using Jobber is the ability to add as much detail as needed for each property and connect it with the specific client. Items such as security check-in procedures, or where to obtain access cards if not obvious, etc. This has been a helpful for our staff from an efficiency standpoint and created peace of mind for our clients to know we always have up-to-date building protocol information immediately accessible.
That’s likely enough about me geeking out on the coolness of this platform, let’s get down to the real fun, right?! How do you access this incredible platform? It is super-duper easy!
If you’re an existing client of CSS, you can use your email address to login to the Client Portal, using this link: EXISTING CLIENT LOGIN
If you’re a new client, and don’t yet have an associated email address with CSS, then you get to use this amazing link that will bring you right to our NEW CLIENT REQUEST FORM – just take a few moment to complete the details and you’re automatically entered into our queue. We receive an instant notification and assign your request to the appropriate staff member who will get in contact with you shortly using your preferred method of contact. Once your email address is registered, you now also have access to the CSS Client Portal.
It is just that simple for you, as a client or new potential customer to submit a move request, enter information about furniture needed or a repair you’re looking to schedule. It can all be done online using either of the above links.
You’ll also find these handy links that connect to our online service request system on our website and our social media platforms.
Always know, if you’re interested to learn more about the Jobber platform, the transition we experienced and our overall innovation in this department, don’t be shy to reach out. I’m always happy to talk about reinventing and revolutionizing the world of office furniture services!
Let CSS show you the way of making doing business with us easier and transform the way you request work with us! Contact us today to experience the real CSS customer difference!