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CSS Office Solutions – FAQ’s 2024

Throughout 2024, we featured a Friday FAQ (Frequently Asked Questions) series across our social media platforms. This blog compiles answers to some of the most common questions asked by our clients, providing quick and accessible insights into industry-specific topics.

These FAQs, organized by the month they were featured, offer a glimpse into the types of solutions we provide daily. If you’d like more information on any of these tips or have additional questions, feel free to reach out to our office anytime!

Stay tuned for exciting updates in 2025. While we won’t continue monthly FAQ posts, we remain committed to being your trusted advisors and answering your questions whenever you need assistance.

January – The Importance of Residue-Free Moving Labels

When it comes to moving or identification labels, adhesive quality matters. At CSS, we use high-quality moving labels designed to stick securely when needed but peel off easily without leaving sticky residue behind. This ensures your items stay damage-free and simplifies the unpacking process.

Pro Tip: Before applying a label, check if it’s designed for easy removal. Choosing the right label can save time and effort during your move!

FAQ Friday Labels

February – Customizable Whiteboards for Every Space

Whiteboards are versatile tools for planning and collaboration, available in various materials like glass, porcelain, painted steel, and more. Over the past 40 years, we’ve seen whiteboards evolve to meet the changing needs of offices, schools, hospitals, and more.

One of our favorite options? Fully customizable whiteboards! Whether it’s company-branded colors or unique designs, if you can imagine it, it can be created.

Pro Tip: Upgrade your workspace with a whiteboard tailored to your specific needs for maximum functionality and style.

CSS FAQ's - whiteboards

March – The Versatility of File and Electronic Carts

File carts, or electronic carts, are essential tools in the office moving industry. They’re not just for files and electronics; they can also transport small boxes, decorative items, plants, and more.

While the basic design of these carts hasn’t changed much, the efficiency gains from slimmer computers and lighter files have made them even more valuable.

Pro Tip: Evaluate your equipment needs during a move to ensure maximum efficiency and cost savings.

CSS FAQ - File Carts

April – Quick Shipping for Faster Results

Quick ship programs allow for faster delivery of commercial furniture, with items arriving in as little as 1-2 weeks instead of the usual 4-8 weeks. This can be a game-changer for tight deadlines and high-priority projects.

Pro Tip: Ask your provider about Quick Ship options to meet your timelines without compromising quality.

CSS FAQ's - Quick Shipping

May, June, July – A Note on Our Own Move

During these months, we paused our FAQ series to focus on our own warehouse and operations relocation. While not the largest move in our 40-year history, it was an eye-opening experience! Lessons learned during our transition reaffirm the importance of planning and coordination.

August – Plan Early for Seamless Transitions

It’s never too early to plan! Early preparation ensures resources are optimized, disruptions are minimized, and deadlines are met.

Benefits of Early Planning:

✅ Optimize resources

✅ Minimize disruptions

✅ Enhance functionality and efficiency

✅ Align with future growth

Pro Tip: Connect with us as soon as you know about an upcoming project or move to start collaborating on a seamless plan.

CSS FAQ's - Plan Early

September – The Importance of Proper Ergonomic Setup

Ergonomics is about more than just selecting the right furniture; it’s about setting it up correctly. Proper ergonomic setup can enhance comfort, productivity, and health while preventing common issues like back pain and repetitive strain injuries.

Pro Tip: Optimize your workspace by adjusting your chair, desk, and monitor to align with your body’s needs. Proper setup ensures you’re getting the full benefit of your ergonomic investments.

CSS FAQ's - Ergonomics

October – Extend the Life of Your Furniture with Maintenance

Did you know that regular maintenance can significantly extend the life of your commercial furniture? Monthly or yearly check-ups can catch wear and tear early and ensure proper adjustments are made to prevent long-term damage.

Pro Tip: Schedule preventative maintenance to keep your furniture looking and functioning like new.

CSS FAQ's - Furniture Maintenance

November – Managed Warehouse Services Simplified

Managed warehouse services streamline the storage and handling of office furniture and inventory. Key benefits include:

✅ Flexible storage options

✅ Secure facilities

✅ On-demand delivery and installation

✅ Precise inventory management

✅ Comprehensive support

Pro Tip: Choose a warehouse partner that prioritizes security and organization to safeguard your assets.

CSS FAQ's - Warehouse Storage

December – Festive Decorating Tips for the Office

Celebrate the holidays while keeping your workspace functional! Use subtle decor like greenery, holiday-themed accent pillows, or a small tree to add festive cheer without overwhelming the space. Soft, warm lighting can also create a cozy atmosphere.

Pro Tip: Keep decorations simple and chic to maintain efficiency while celebrating the season.

CSS FAQ's - Holidays

This FAQ blog post highlights some of the most common questions we’ve encountered as a commercial furniture service provider in 2024. We hope this serves as a helpful resource and answers any queries you may have had.

If you didn’t find the information you were looking for, our team is always here to help. CSS Office Solutions values educating and supporting our clients—because informed clients make the best decisions.

Do you have a question you’d like answered in an FAQ format? Let us know by clicking here!

Celebrating 40 Years of Excellence: The Legacy of CSS Office Solutions

This year marks a significant milestone for CSS Office Solutions (CSS): 40 years of providing Calgary and Alberta with top-tier office solutions and creating workspaces that drive productivity, comfort, and success!!!

As we celebrate this anniversary, we want to reflect on the journey that brought us here, the values that have shaped our identity, and our commitment to the future of commercial furniture solutions in Alberta.

 

Vision, and Purpose

At CSS Office Solutions, our vision and purpose have remained a guiding force, evolving through thoughtful refinement over the years. We aspire to be the trusted partner of choice for commercial furniture services and products in Alberta, helping clients address workplace challenges and enhance employee well-being with a single call.

Our purpose is to deliver the ultimate in commercial furniture solutions, consistently exceeding customer expectations with superior expertise. Most recently, our participation in a growth program has helped us reaffirm these commitments, ensuring they remain aligned with our clients’ evolving needs and industry innovations.

The Journey: From Humble Beginnings to Industry Leader

Founded in 1984, CSS Office Solutions began as a small business with a big dream—to transform spaces across Calgary by providing high-quality commercial furniture, design, and installations.

Over the years, we’ve grown from our humble roots into a trusted name in the industry, offering a range of services, including office space planning, move planning, and comprehensive office relocations.

1984 – CSS is established in Airdrie as C.S.S. Office Furniture Systems Service Inc.
1988 – CSS establishes itself more and is in need of relocating to a warehouse in SE Calgary
2000 – CSS continues growing and expands to a larger warehouse, still in SE Calgary
2008 – Economic downturn, especially in the O&G sector; CSS Co-Founder passes quite suddenly
2012 – Co-Founder retires and the business is purchased by a second-generation
2013 – Build the backend foundation of the business, including creation of policies and procedures

2015 – Economic downturn, again
2018 – Incredible business growth
2019 – CSS rebrands and is on track for the highest revenue numbers in CSS history
2019 – Transition begins to a paper-less organization

2020 – COVID hits the world and CSS remains fully operational, deemed as an essential business
2021 – Sustain and maintain to stay afloat, sustain and maintain…
2022 – CSS continues intentionally building partnerships with several manufacturers
2023 – CSS expands its manufacturer offerings to now provide more than 20+ brand options

2024 – Another warehouse shift for CSS with a revamped team and aspiring growth initiatives

2024 – Happy 40 Years to CSS!

Our resilience and growth have been fueled by our commitment to adaptability!

The workplace landscape has evolved dramatically in the last four decades, from the rise of systems furniture to cubicles and open-concept offices to today’s flexible, comfort-driven workspaces. Through it all, CSS has remained agile, always believing the best in people, evolving our services to meet the changing needs of our clients while maintaining the personal touch that has always set us apart.

an old 1980's office compared to a 2020's office

Core Values that Have Shaped CSS

At the heart of CSS are values that have guided us through every challenge, milestone, and success story.

Craftsmanship
We are committed to doing the right things right. Our dedication to quality shows in every stakeholder relationship we develop, every partnership we form, every manufacturer we select, and every service we provide. From designing functional office layouts to managing complex moves, we bring an unwavering standard of excellence to everything we do. This meticulous attention to detail inspires pride in our work and ensures clients feel the same about the results.

Integrity
We are true to our word, every time. Integrity means more than just fulfilling commitments—it means doing so with honesty, transparency, and respect. For four decades, we’ve been a trusted partner to our clients, delivering on promises and building confidence through consistent, reliable actions. It’s a value that has earned us loyalty and trust across generations.

Collaboration
Collaboration is at the heart of how we work. We view each project as a shared journey, going above and beyond to meet our clients’ needs. Whether it’s problem-solving, designing, or executing, we work hand in hand with clients to deliver results that reflect their goals. This collaborative spirit ensures effectiveness at every step and creates outcomes that exceed expectations.

Support
We are here to help clients make the best possible decisions. By listening carefully, understanding needs, and offering innovative solutions, we ensure that every choice is informed and beneficial. Whether integrating sustainable materials or adapting to modern workstyles, our guidance positions us as a trusted partner—who clients can rely on for clarity, expertise, and unwavering support.Milestones Worth Celebrating

Our 40th anniversary is not only a celebration of our past but also an acknowledgment of the milestones we’ve achieved along the way. From completing major office installations in Calgary’s most prominent business centers to supporting remote and hybrid office setups during challenging times, each milestone has reinforced our commitment to making all types of spaces better.

The Future: What’s Next for CSS Office Solutions?

Looking to the future, we are excited to continue our legacy while embracing new opportunities. As spaces become increasingly flexible and adaptable, we aim to be at the forefront of these changes. CSS supports the creation of spaces that not only meet functional needs but also inspire productivity, creativity, and overall well-being.

While we continue to embrace technology, enhancing our customers’ engagement experience and elevating our warehouse inventory system which integrates with a new e-commerce platform is at the top of our list! Keep an eye out for the exciting debuts that will be taking place in the very near future!

 

A Heartfelt Thank You to Our Clients and Community

Our 40th anniversary wouldn’t be possible without the trust and support of our clients, partners, and everyone who has been a part of the CSS Community.

Thank you for being part of our journey, for allowing us to be part of your successes, and for trusting us with your commercial furniture, and office service needs.

Every project, no matter the size, has contributed to the CSS story, and we’re deeply grateful for each one.

As we celebrate four decades of CSS Office Solutions, we look forward to many more years of creating spaces where businesses thrive, ideas flourish, and people feel inspired.

Thank you Calgary for 40 amazing years!

Here’s to the future of CSS Office Solutions, continuing to innovate, evolve, and support Alberta’s commercial places and spaces for decades to come!

A Buyer’s Checklist: Questions to Ask Your Furniture Vendor

Selecting the perfect furniture for your commercial space, office area or home is a critical decision that requires careful consideration. The furniture you choose must strike a balance between style, comfort, durability, and cost-effectiveness.

Given the plethora of commercial furniture vendors in the market, navigating through options can be overwhelming. The key? Making an informed decision by asking the right questions ensures that every aspect of your purchase meets your expectations and needs.

To provide an initial guideline and to support you in this process, we’ve complied list of essential questions to pose to your furniture vendor and fully discuss before finalizing your purchase:

Ask the Right Questions graphic for a blog post about choosing a furniture vendor.


Procurement Process

  • What is the process for ordering any new, or customized furniture?
    Understanding the ordering process ensures accuracy and meets specific requirements.
  • What is the total cost, including taxes and delivery fees?
    Clear pricing breakdown avoids surprises.
  • Are there any financing options available?
    Payment plans and financing options can facilitate purchasing.
  • What deposit is required to place an order? What are the payment terms and accepted methods of payment?
    Inquire about payment timeframes and expectations.

 

Evaluation and Testing

  • Can we arrange to try out or test the furniture before making a purchase?
    Testing ensures compatibility with our needs and comfort standards.
  • Do you provide samples of materials or finishes for evaluation?
    Samples help assess quality and suitability in our environment.
  • Is the furniture comfortable? Can I try it out or sit on it? Does it have any additional features, such as storage compartments or adjustable parts?
    Comfort and functionality are crucial considerations.
  • What options do I have for ergonomic options?
    Especially important for office furniture, ergonomic features promote health and comfort during use.

 

Mock-ups and Customization

  • Can we order a mock-up or prototype of the furniture piece before committing to a larger order?
    Mock-ups allow visualization of how the furniture will fit and function in our space.
  • Can you customize the size or dimensions of the product if needed?
    Customizable options cater to unique requirements.
  • Do you offer layout or space planning services?
    Layout services help visualize furniture placement and optimize space utilization.
  • Do you have a showroom where I can see and try out the furniture?
    Visiting a showroom allows assessment of furniture quality and comfort.

 

Logistics and Delivery

  • How are logistics managed for receiving and inspecting furniture deliveries?
    Clear procedures ensure smooth receipt and inspection of delivered items.
  • What is the delivery process? How long will it take to receive the furniture after an order is placed?
    Understanding delivery timelines helps with planning.
  • Will you manage the delivery and assembly the furniture, or do I need to do this myself? Are there any additional charges I should be aware of?
    Clarify assembly and delivery costs to plan accordingly. Ask for a quote!

 

Communication and Responsiveness

  • How responsive are you to inquiries and requests for information during the procurement process?
    Quick response times demonstrate the vendor’s commitment to customer service.
  • What communication methods or systems are you using for project tracking and management?
    Streamlined communication using software and systems makes it easier for everyone!


Customer Satisfaction

  • What measures do you have in place to ensure customer satisfaction throughout the project lifecycle?
    Initiatives indicate dedication to providing a positive experience from inquiry to installation.

 

Installation Expertise

  • What experience and knowledge do your installation teams possess?
    Trained teams ensure correct and safe installation, minimizing potential issues.
  • What cross-functional training does your team experience consistently?
    Training matters and cross-trained teams deliver overall better service to clients.

 

Support and After-Sales Service

  • What support do you offer after delivery, particularly if adjustments are needed?
    Post-delivery support ensures satisfaction and resolves any issues promptly.
  • What after-sales support do you provide? Do you offer maintenance services?
    Post-purchase and maintenance services contribute to long-term satisfaction.

 

Service and Customer Support

  • How do you handle service requests or issues post-purchase?
    Understanding the vendor’s process ensures timely resolution of any post-installation issues.
  • Can you provide references or case studies of similar projects you’ve completed?
    References and case studies demonstrate the vendor’s track record and customer satisfaction levels.

 

Project Management and Coordination

  • What is your process for project management and coordination during the installation process?
    Clear communication and efficient project management are crucial for smooth installations.
  • What are your policies regarding delivery delays or changes in project timelines?
    Knowing how the vendor addresses unforeseen circumstances helps manage expectations.

 

Maintenance and Support

  • Do you offer ongoing maintenance or support services for the furniture after installation?
    Maintenance services can prolong the lifespan of your furniture and ensure optimal performance.

 

Sustainability Practices

  • How do you handle sustainability practices, particularly concerning furniture disposal and recycling?
    Commitment to sustainability aligns with our environmental values and corporate responsibility.

 

Additional Services

  • What other additional services does your company provide?
    A comprehensive service company offers much more than furniture procurement and installation.

 

Flexibility and Options

  • Are there options for leasing or renting furniture for temporary needs?
    Flexibility in rental options accommodates short-term requirements effectively.

 

Warranty and Returns

  • What warranty options are available, and what do they cover?
    Clear warranty terms protect investments and provide assurance of quality.
  • What is your policy if I’m not fully satisfied with the purchase?
    A flexible policy offers peace of mind to clients.

This graphic symbolizes be prepared to ask the right questions to your furniture vendor.

Conclusion

Asking these questions gives you valuable insights into the vendor and their products, empowering you to make an informed decision and avoid buyer’s remorse. Remember, your furniture investment impacts productivity and well-being.

Choose wisely!

 

About CSS Office Solutions

At CSS, we’re your commercial furniture white-glove concierge!

Specializing in corporate services, office moves, installations, and facilities management and support for 40+ years, we partner with over 20+ manufacturers to offer a wide range of furniture solutions—both new and new-to-you.

 

Our commitment to quality and customer satisfaction ensures a seamless transition for all your furniture space needs.

 

Let us help you create the perfect space and environment for your team or business!

Streamline Your Records Boxes

Secure Off-Site Storage Solutions with CSS

We all know the feeling: that sinking dread as you stare at a room overflowing with boxes, files, folders, and more boxes, oh my! Dealing with overflowing file rooms and a mounting need for off-site storage solutions can be overwhelming whether you’re running out of space for important documents or your file room is becoming unmanageable. Whatever the case may be, it’s time to take control of your storage situation!

In today’s digital age, businesses and organizations are generating an ever-increasing volume of physical and digital records. Managing this growing mountain of information presents a significant challenge, especially when it comes to storage of the physical boxes and files. Whether it’s compliance requirements, limited office space, or the need for secure document archiving, effective records storage solutions are essential for maintaining organization, accessibility, and regulatory compliance.

This graphic clearly depicts the advantages of using CSS for Records Storage


The future is secure, the past is preserved, with secure offsite storage by CSS.

In this blog post, we’ll delve into the critical reasons why businesses should prioritize professional records storage services and explore how these solutions can streamline operations while safeguarding valuable information. Let’s unlock the benefits of strategic records storage together.

CSS: Your Partner in Secure Offsite Storage

At CSS, we understand that every business has unique needs. That’s why we focus on providing top-notch secure offsite storage solutions to take the burden of physical document management off your shoulders.

  • Unmatched Security and Confidentiality:

    Free up valuable office or file room space by entrusting your physical records and boxes to our safe and secure facility. Our rigorous check-in/out processes safeguard your documents from unauthorized access which means you can rest easy knowing your files are protected 24/7.

  • Climate-Controlled Environment:

    We understand that certain documents require specific storage conditions. Our climate-controlled facilities ensure your files are preserved in optimal conditions, preventing warping, fading, and other damage caused by extreme temperatures or humidity.

  • Expert Organization and Retrieval:

    Lost in a labyrinth of labels? Our document management experts can help you establish a clear and efficient indexing system, making box retrieval a breeze. Need a specific box in a hurry? Our efficient retrieval system offers three response levels to suit your urgency:

    • Regular Service: If a request is submitted before 3:00pm, the requested box(es) will be delivered before the end of the next business day.

    • Rush Service: Need it faster? We’ll retrieve and return your boxes by the end of the business day they’re requested if your request is submitted before 10:00am that day, or after 3:00pm the day prior.

    • Panic Service: In a real bind and need it faster than fast? We offer retrieval and return of records within 3 business hours. That’s right – you’ll receive your box(es) within 3 hours of the confirmed request.

    • Plus: We’ve just added information about our Manic Panic Rush Service which allows for pick-ups or deliveries of boxes outside of regular business hours, and/or on the weekends.

  • The CSS File Box Advantage:

    Keep your documents organized and protected with our high-quality file boxes. Made from sturdy, durable materials, these boxes can withstand the test of time. Our boxes are also designed with easy labeling and identification with spaces on either side of the box for manually writing on the box or adhering a label or barcode.

  • Flexibility and Scalability at its Finest:

    No minimum time commitments here! Store your records for as long as you need, or for as little. Need them back? No problem! Our flexible plans ensure you have the access you require without applicable hostage fees. Store as many boxes as you need to when you need them off-site, or store as few boxes as you need to when they’re needed on-site – we scale with you!

  • No Hidden Fees:

    Say goodbye to surprise charges! At CSS, you won’t be hit with hidden fees, hostage charges, or other unknown or miscellaneous charges while storing your records and boxes with us. Not even when you remove or destroy your records – transparency is our policy and we’re clear about our pricing difference. Our clear, easy-to-understand pricing is important to our clients, and it matters to us!

 Focus on What Matters Most

By partnering with CSS for your secure offsite storage needs, you’ll gain more than just organized records and boxes. You’ll gain peace of mind knowing your documents are safe, secure, and readily retrievable while being managed by a trusted advisor. This translates into improved workflow for you and your team, increased productivity for everyone with quick guaranteed service timeframes, and a newfound freedom to focus on what matters most – running your business!

CSS: Your Concierge for Storage Solutions that Matter!

As a client of CSS, you can always rest easy knowing your important boxes are safe and secure with our offsite records program. We’ve offered this service for many years, and collaborate with our clients on their external records storage, other warehousing solutions, plus furniture and service needs for their workplaces. CSS is the Concierge that defines what a one-stop-shop really is showcasing the true meaning of one call is all it takes!

Contact CSS today for a no-obligation quote for all your records storage needs to help you transform your box management woes into a productivity paradise!

Say goodbye to paper piles that touch the sky,

CSS’s secure off-site storage keeps them organized and dry!

This image represents CSS core values

To Sub-Contract or Not – Why CSS Doesn’t Use Subcontractors!

In the realm of office moves and installations, the decision to engage subcontractors often seems like the go-to approach for many companies. It’s a conventional practice, but not one that CSS subscribes to. CSS stands apart by choosing not to use subcontractors in their operations. In this blog, we’ll delve into the rationale behind this choice, exploring both the drawbacks of subcontracting and the advantages of relying on an in-house team.

Disadvantages of Subcontracting

CSS’s reluctance to engage subcontractors stems from a profound understanding of the pitfalls associated with this approach:

  1. Lack of Commitment and Consistency: Subcontractors, compared to full-time employees, might lack the same level of dedication and commitment to client service. This disparity in engagement can significantly impact customer satisfaction.
  2. Security and Confidentiality Risks: Inconsistent uniforms and potential confidentiality breaches create a concerning scenario when subcontractors handle sensitive data during office moves—a red flag for CSS, where security is paramount.
  3. Quality Control and Communication Challenges: Maintaining consistent quality control becomes challenging when multiple entities are involved. Miscommunication between clients, the primary company, and subcontractors could affect the overall service experience.
  4. Accountability and Hidden Costs: Ambiguity in defining responsibilities among multiple parties often leads to accountability issues. Additionally, hidden costs or fees associated with subcontracting can significantly impact the project’s cost-effectiveness.
  5. Alignment with Company Culture: Mismatched company cultures between subcontractors and the primary service provider might result in a discordant service delivery, undermining the brand’s consistency.
Benefits of Not Using Subcontractors

At CSS, subcontracting is reserved for areas where specialized expertise beyond our capabilities is necessary, such as complex IT services or specialized installations such as a raised flooring for file shelving. CSS’s strategy pivots around harnessing the strengths of in-house teams, bringing an array of advantages:

  1. In-House Teams: The Pillars of Consistency and Ownership. Our in-house teams are the heartbeat of our service excellence. They don’t just follow CSS’s guidelines; they embody the spirit of our company in every task. Unlike subcontractors, these dedicated teams are deeply rooted in CSS’s culture, ensuring not just technical prowess but also a true connection with our values.
  2. Client-Focused Approach: Transparent Communication and Taking Ownership. We pride ourselves on being our clients’ go-to contact. This streamlined communication minimizes misunderstandings, ensuring a direct line to CSS throughout the project. With in-house teams taking complete ownership, accountability becomes second nature to every team member.
  3. Security and Confidentiality: Trust in Familiar Hands. Handling sensitive data during office transitions requires trust and thorough screening. Our internal teams undergo meticulous vetting, reducing security risks and guaranteeing confidentiality. They know the ins and outs of our operations, ensuring a smooth transition while safeguarding client data. Our uniforms are consistent, so our staff are easily identified.
  4. Efficiency and Expertise: Navigating Challenges Swiftly. Unexpected challenges are part and parcel of office moves. Our in-house teams, well-versed in our processes and industry expertise, tackle these hurdles head-on. Their rigorous training equips them to handle diverse situations, ensuring swift problem-solving without compromising timelines.
  5. Transparent Pricing and Genuine Relationships: With in-house teams, clients encounter transparent pricing, minimizing surprises. Our swift responses to client queries or changes in scope underscore our commitment to making clients feel valued throughout the project.
  6. CSS Promise: Building Lasting Bonds and Excellence. Our decision to stick with in-house teams goes beyond projects; it’s about nurturing lasting relationships. By prioritizing our teams, we prioritize forging enduring connections with our clients. Their satisfaction is our driving force, and our teams ensure a consistent experience that embodies CSS’s dedication to excellence.
Conclusion: Embracing the CSS Advantage

In summary, CSS stands firm in its dedication to maintaining control over service quality, security, and client satisfaction. By eschewing subcontractors, CSS ensures a seamless, efficient, and client-centric approach—an advantage worth considering for anyone seeking an office relocation partner.

Choosing a service provider with a dedicated in-house team can be a strategic move, ensuring not just a successful move or installation but a lasting partnership built on trust, consistency, and exceptional service delivery.

CSS’s commitment echoes beyond a mere business decision; it’s a testament to prioritizing client needs, guaranteeing reliability, and setting a higher standard in an industry often mired in complexities. Remember, the choice between subcontracting and in-house teams goes beyond logistics—it’s about ensuring your office transition is handled with care, expertise, and a commitment to excellence.

Interested to learn more about the CSS advantage? Contact our office today!

The image is used to clearly represent CSS company values.

Insights from Our Clients: Feedback Matters!

The Crucial Role of Customer Feedback in Shaping the Future of CSS Office Solutions

At CSS Office Solutions, we recognize the profound impact of customer feedback on our growth and service offering refinement. We gather client feedback consistently, so we stay on top of priorities for our clients to ensure we’re delivering exactly what they need for office services!

Our recent client survey, conducted in the summer of 2023, has not only unveiled fascinating statistics but has reinforced the importance of actively seeking and leveraging customer insights to enhance our offerings and ensure a superior client experience.

Our company values are integrity, craftmanship, collaboration, and support. Reviewing and actioning on the feedback in the client surveys assists our company in foundational approaches to reflect our corporate values = creating the most beneficial company offerings available in our industry.

If it’s important to our clients, then it needs to be on our radar of importance too!

In this blog, we’re sharing a couple of the results from our survey, so if you’re a lover of data the time to get excited is now!

A Window into Communication Preferences:

In a digital age dominated by various communication channels, understanding our clients’ preferences is key. According to our survey, a whopping 53% of respondents indicated that email is their preferred method of communication. This insight guides us to prioritize effective and timely communication through email channels. Additionally, the 20% preference for in-person communication reaffirms the value of personal connections in our client relationships. It’s not just about what we communicate but also how we communicate that matters most.

This pie chart provides a visual representation of the communication methods used by our clients.

Unveiling Hidden Gems: The Move Management Revelation:

One of the most enlightening revelations from our survey was the discovery that more than half of our clients (53%) were unaware of CSS’s full-service Move Management offering. This emphasizes the need for better communication about the comprehensive suite of services we provide. As we aim to bridge this awareness gap, we’re excited to share that CSS offers Move Management without any additional cost when engaged for office moves and furniture service needs. We are very much about exceeding expectations through proactive communication and our learnings will help support how we can do better in this area.

This image represents that percentage of clients aware/unaware of CSS's move services.

Service Utilization Insights:

The survey brought to light numerous areas in which our clients recognize our exceptional performance! These strengths encompass adept communication, swift response times, and profound industry expertise. Additionally, the professionalism of our team and the caliber of their work received high praise, underscoring their steadfast dedication to delivering excellence. Pat on the back for CSS!!!It shows the data of utilization of our diverse service offerings.

Beyond communication preferences and highlighting our areas of excellence, the survey delved into the utilization of our diverse service offerings. As CSS has over 10+ revenue streams, which breaks down into multiple facets of offerings related to offices, furniture, moving, and products, it is important to know what services are being used the most, or not as often. The data revealed that 20% of clients leverage our moving services, while 15% of respondents are engaging CSS for their internal service work. Plus, 2% utilize our specialized locksmith services, highlighting the varied needs of our clientele! These stats just graze the surface of detail, so when broken down into categories, it is amazing to see the diversified needs of our clients, but also great knowing that CSS has the expertise to service and provide it all! Understanding the service utilization patterns allows us to tailor our offerings and prioritize resources where they are most beneficial to our clients.

Client Satisfaction by the Numbers:

Numbers speak volumes, and our survey reinforced that our commitment to excellence is reflected in the satisfaction of our clients. An impressive 85.19% of clients expressed the highest level of satisfaction with the performance of CSS Office Solutions. This strong satisfaction level is a testament to the dedication of our team and the effectiveness of our service delivery.

It expresses the highest level of satisfaction with the performance of CSS Office Solutions.

Our team is what supports our uniqueness – we value our team members so they in turn have the utmost care while servicing our clients.

The Catalyst for Positive Change:

Customer feedback serves as a powerful catalyst for positive change. It provides a roadmap for refining our processes, adapting to evolving needs, and ensuring that every interaction with CSS exceeds expectations. The insights gathered not only validate our successes but also spotlight areas for improvement, propelling us toward continuous innovation.

A Commitment to Evolution:

Our commitment to active listening and incorporating customer feedback is not just a one-time initiative; it’s a cornerstone of our ongoing strategy. We value the trust our clients place in us, and their feedback guides our evolution, ensuring that CSS Office Solutions remains a leading force in the office furniture service industry.

The Journey Ahead:

As we continue this journey of growth and continued improvement, we invite you to stay tuned for more updates on how we’re implementing your valuable feedback. Your satisfaction will always remain at the core of everything we do!

Connect with Us:

Are you curious to learn more about what our clients had to say, or are you interested in sharing your insights with us?

Reach out anytime! We’re always eager to engage in conversations about our client experiences and explore the endless possibilities that arise from a client-centric mindset.

At CSS Office Solutions, your voice matters, and together, we’ll shape a future of unparalleled service excellence in office furniture!

It represents CSS's company values

Digitally Moving Forward with SiteDocs

Safety is a key component in our work environment, and especially in the industry of office moving.

This shows the solution for hazard assessments

How many site hazard assessment forms are you required to complete in a day? For CSS Office Solutions, depending on the sites our crew may visit in a day, it could be well up into the double digits. And with that it used to equal lots of paperwork and loads of physical pieces of paper that had to be handed in, tracked, recorded, and translated for safety stats. Plus, we all know that sometimes the physical paper disappears, or gets dropped in the snow or rain, and the information completed is lost and gone forever.

Better Managing our Safety Program

A number of years ago we sought to make a change in how we were managing our safety program. We came upon a program called SiteDocs that was introduced to CSS from a leading concrete company in Calgary. When it checked all our boxes and more, we decided to dive it and get it immediately intertwined into our safety program – and we’re sure happy we did! Now, this (and much more) safety information will forever be with our company, and all those juicy stats we all want to know are automatically calculated! Yes, yes, yes! It’s all true!We utilize SiteDocs for tracking hazard assessments.

Customized Forms

This software has allowed us to create and customize our own forms and fields where required based on the type of work we do, and its all electronically completed! No matter where our staff are working, they have access to complete the necessary safety documents, and track hazards including uploading pictures. The software stores an incredible amount of other data such as being able to upload our safety policies and other pertinent policy documents to have right at our employee’s fingertips. With the added feature of adding certifications and trainings, such as forklift or fall protection, it has helped have this information handy when we’ve had to work at heights on a jobsite or operate a forklift at a different location. Our employees can open their app and present their certification right from the SiteDocs system to show to the general contractor or compliance manager!

Vehicles in Your Fleet?

Have company vehicles? We sure do! This program aids in the necessary safety checks and maintenance tracking we do for all our vehicles, service units and our 5-ton trucks! Checklists make it easy to instruct our drivers on what to look for, what needs to be checked each time, and what items can be checked less often. Again, the ability to upload pictures right into the form is an incredible handy piece for our procedures. How easy is it to have a vehicle concern flagged by an employee, pictures taken on the spot to upload and the report is instantly sent to the HR & Safety Manager to get the ball rolling on next steps. Just like that, and all the driver did was complete their check and made note of something that wasn’t regular. Want to know how many kilometers each unit has been driven, that’s an easy report and now supports creating the exact stats we need.

Supporting Toolbox Meetings

Toolbox meetings occur before any work is started and are conducted at the same time as the hazard assessments. One handy piece of added information in SiteDocs, is the feature of included toolbox topics. They are not all applicable to each industry, but it certainly helps when your teams are feeling as if they’re running out of content. They can simply login to the system and within seconds, you have a full toolbox meeting topic and information to share with your co-workers. What a brilliant addition, as it can sometimes seem like our crew is running on repeat as it was normally the same topics that would be brought up time and time again. Now, we’re able to mix it up quite a bit and include topics that are of importance, but never crossed their minds. At CSS, we’ve found this to be a practical part for our crew.

Why We Made the Switch – True and Transparent Compliance!

Transitioning our safety program management and tracking to SiteDocs has entirely transformed our in-house safety requirements! No more of our ‘safety IN’ basket being flooded with paperwork to review, check off from each job site or work location from each day, and no more lost paperwork! With the click of a few buttons, our team is able to view, verify, and communicate with the on-site crew about their safety documents.

At CSS Office Solutions we look back at how we were previously managing our safety program and couldn’t imagine operating our program, forms, employee access, etc. any other way! When we say that we now have true and transparent compliance, it isn’t a joke! We’re extremely proud of our exemplary safety record in our workplace, especially as compared with similar businesses. As our safety manual says on the front:

When everyone makes it home safely at the end of the workday, this is always a good day!

It emphasizes the importance of safety

 Interested in learning more about SiteDocs or how CSS is managing our safety program?

Contact our office to have a conversation – we’re always willing to talk safety in the workplace!

Understanding Your Office Moving Company’s Insurance Coverage: Why It Matters!

Moving offices can be a complex and stressful process, requiring meticulous planning and attention to detail. One critical aspect that often gets overlooked is the insurance coverage offered by your chosen office moving company. Before entrusting your valuable items to an office furniture moving or service vendor, it’s essential to understand their insurance policies to ensure you are adequately protected in case of any unforeseen mishaps. Mishaps happens and sometimes accidents during an office move are unavoidable, and knowing what can be done in the event of a mishap is an item that should be on your pre-move checklist!

In this article, we will delve into the importance of discussing coverage options with your office move provider prior to hiring the company and highlight the key factors to consider when evaluating insurance coverage for your office move.

Insurance is in place for a variety of reasons, but most importantly its in place to ensure you, the customer and as well the vendor, are protected! This is why before any move project or furniture install is started, the client will likely request a certificate of insurance from the vendor. As a client, if you’re reviewing the COI, it is important to keep in mind that this document only confirms the type and amount of coverage. Read the fine print of the vendors’ damage/repair/replacement policy, and ask the important questions: what steps are taken and what coverage do you offer should an incident occur while my office items are being moved?

It highlights an important question to ask your move service provider

Reading the Fine Print:

When it comes to the safety and protection of your office items during a move, it’s crucial to go beyond the surface-level requirements and scrutinize the fine print, or reading between the lines, of your office moving company’s insurance coverage. While a certificate of insurance may demonstrate that the necessary general liability coverage is in place, it’s essential to understand what actual coverage is extended to you as a client in the event of damage or loss.

Replacement or repair costs are an important factor when analyzing the insurance coverage offerings and will vary from company to company.

Below is a general summary of two main types of typical coverage offered for items that may be damaged or need repair due to a mishap during relocation or moving.

Per Pound Coverage:

The minimum required replacement or repair based upon legal requirements in Canada is a dollar value based upon weight. This is more commonly used and found amongst residential movers as opposed to corporate moving companies. This coverage typically offers reimbursement for damaged or lost items based on a specific amount per pound. The reimbursement rate can range anywhere from $0.60 to $2.00 per pound. However, it’s essential to consider whether this valuation accurately reflects the true value of your office items.

An example to use as a reference point could be a piece of art. Think: how much does art usually weigh, framed or unframed? Does the offer of a per pound replacement based on the weight match the full-replacement-value of that piece of art if you had to replace the piece? A framed piece may only weight a few pounds, but even at fifty (50) pounds, the range of value you’re receiving as a customer would be: $30.00 (at $0.60/pound), up to a maximum of $100.00 (at $2.00/pound). At CSS, we’ve moved many pieces of art for our corporate clients, and we can almost guarantee that a per pound value for coverage would never come close to the value of the art!

The one clear advantage of this type of coverage is the standardization of knowing what to expect. As the vendor or the client, if you know the weight and the value ($0.60 or $2.00/pound), then there’s no question about the amount of coverage.

A word of caution!

There are only a handful of items that would have a matched value with their weight, that would fully compensate to the customer having to replace at item damaged during an office move.

There are moving vendors that offer this type of coverage and offer customers to additionally increase the value of their items – but of course, this comes with an added cost. Be weary and ask the questions upfront!

Full Value or Replacement Value Coverage:

Alternatively, some office moving companies offer coverage based on the full value or replacement value methodology. This approach assesses the actual worth of the damaged or lost item, taking into account factors such as its market value and condition. This method ensures that you are reimbursed for the full value of the item, regardless of its weight.

This ensures that as a customer, you’re able to have that item replaced or repaired without question, without using a valuation method that creates comfort and piece of mind!

Understanding the Difference:

The disparity between the per pound coverage and the full value or replacement value methodology is significant. When evaluating the replacement value of any office items, it becomes apparent that majority of items their worth extends beyond their weight. Consider items such as desks, whiteboards, monitors, or computers—how much are they truly worth when examined from a per pound value versus a full replacement value perspective?

Your items matter to you, and they should matter just as much to your office furniture moving company.

In conclusion, when selecting an office moving company, it’s crucial to prioritize insurance coverage and how repairs and replacements are handled. Asking the right questions upfront will help establish the coverage and method used to determine the value of each item. Also knowing that the certificate of insurance only confirms types and amount of coverage, but not the valuation or methodology used to determine repair/replacement values is a great tip.

Understanding the extent of coverage and the methodology used to evaluate the value of damaged or lost items can make a significant difference in ensuring a smooth and stress-free move.

CSS, Always Going the Extra Mile:

At CSS, we go above and beyond to provide our commercial clients with top-notch customer service, including comprehensive insurance coverage.

We also recognize that the full value of an item cannot be measured solely by its weight. We firmly believe that should an item be damaged during transport or installation, it should be restored to its original state without compromise! This is one of the reasons why we offer full value coverage, ensuring that our clients have peace of mind during the moving process. We prioritize our clients’ needs and work diligently to find the best outcome, guaranteeing that damaged items are replaced based on their true value, not their weight.

To learn more about our insurance policies and how we prioritize client comfort and peace of mind, reach out to our office today. Trust us with your office move, and we’ll handle the rest with utmost care and professionalism.

Are you using Space-as-a-Service?

At CSS Office Solutions, we’ve been carefully observing the trends, questions, and articles that relate to the industry of office moving and setups, not only throughout the pandemic but continuing into the now. There is lots of information out there, so how do you wade through it and come at it with the best approach possible? We’re going to look at this from our client’s perspective in the support that’s needed for commercial office spaces.

As this topic is still at the forefront of our industry, we’re going to share our experiences with office space changes these last couple of years, different approaches that could be realized from a facility manager’s perspective, and provide some hints about what we think will be next!

Incorporating Space-as-a-Service in your workplace

In the January/February 2023 publication of FMJ, from the worldwide organization IFMA, the article Space-as-a-Service written by Andrew Millar, has some interesting viewpoints to review.

What a concept to get the brain thinking and a complete spin on the service aspect that space provides, as a purpose, not just a function. Although the notion of creating adaptable workspaces isn’t anything new, the term is not something we’ve heard yet before. This was a great shift to think about space, as a service to your employees – especially for all of CSS’ large corporate clients that have employees into the hundreds and thousands. Is the space serving your employees with more than incentives of fancy coffee machines and a desk space, as the real question to be asked is this: is it serving the right purpose? 

In the article, Millar shares the idea of flexibility and agility in a workspace and creating a purpose that is supporting the space rather than the space being the purpose itself. When we view office spaces with an elastic lens, we can envision how it comes together for employees and the employers. And when it does there is complete harmony in the office, at least from a workplace setup viewpoint. This article was an interesting read, and its certainly matching of the work we’ve been performing for our clients, since the beginning of re-opened workplaces, and beyond today.

For most employees and employers, having to navigate hybrid or remote work was not in the initial game plan or strategy when entering 2020. A number of companies have taken to the challenge while others are still a little discombobulated as the information on best practices changes frequently!

This is what’s currently happening in the workplaces

As we share some of the first-hand experiences we’ve had with clients throughout the pandemic, we’re proud to have been able to adapt and be as agile as can be when it comes to supporting large corporations with their employee setups. Being in the know about a variety of the approach’s businesses are taking allows us to be more informed when we’re advising our clients on best practices and options available.

Here’s what we know clients and companies have been doing, as confirmed by the work we do:
  • There is absolutely no standard approach, no matter the size of company, or industry.
  • Each company is choosing different approaches based on their own workforces and needs of the company and employees.
  • Hoteling station are back at the forefront for companies. These are individual stations that can be reserved daily for employees and aren’t permanently assigned to any one employee.
  • Increased separation between staff where available, and companies actually expanding their square footage to provide more flexibility in the places available to work for employees.
  • Instead of the standard plexi-glass screens we’ve taken to customize and install for a number of clients, we’ve had some clients who have chosen a more design/esthetic-friendly version, such as Agility’s Perseus Pocket Screen.
  • More sanitization stations have been made available throughout all spaces, common and private areas.
  • Choosing to work from home for an employee, eliminates their access to a dedicated physical office space if one was provided pre-pandemic.

It shows why it is important to have dedicated workspace.

As you are reading this, perhaps you’re in your corporate office, or a co-working space, or your home office. Or maybe you’re in an office building’s beautiful lobby area, you could be on the couch or still working from your dining room chair – gosh, we sure hope not!  

Yes, CSS Office Solutions in the industry of office moving, services and furniture products, but that surely doesn’t mean we’re one-sided in this conversation or topic. We may be a little biased, but we also understand that as the world of work evolves, we need to be right there with it and ready to support as our clients need!

Random fact: CSS Office Solutions was deemed an essential service at the onset of covid in 2020. Our office never physically shut down. You would have seen our crews taking care of necessary work, assisting clients with setting up their staff at their homes, and creating adjusted office spaces to accommodate safety needs and new protocols.

Where does it go from here?

We’re still taking care of these items today! Assisting with work from home office setups and furniture deliveries and installations, plus all the usual stuff we’ve always done. Have we mentioned how much we love moving offices, especially the really large ones!

That’s right, our clients are active. There is positive movement and there’s negative movement.

Positive movement is what we term as increasing space or taking on more square footage, as a business expands their office space needs, or better utilizing the current space. Negative movement is what we at CSS refer to as a decrease in a client’s space needs or reducing their overall physical office footprint. As much as we think that there would be more negative movement, we’re also seeing signs of wonderful positive movement in office spaces and buildings. Different sectors are growing, and industries are changing their approach when it comes to occupying space.

What do you need to know or plan for the future of your workplace? Be agile, and adaptable while being open to options. And work with a service company that really listens to your needs as a client and provides you with a variety of options based on those needs.

Are you struggling with how to use your office as a service to your employees, with the right purpose? Give us a call today, or send us an email, to learn more about the available options for furniture support within your office space and how CSS can provide all you’ll ever need from an office furniture service company!

A man is sitting on the sofa, working on his laptop.

Reference: IFMA, FMJ Publication

2023 January/February. Space-as-a-Service. IFMA, FMJ. Page 34-35/85 

http://fmj.ifma.org/publication/?m=30261&i=778812&p=34&ver=html5

Working Together : The Inside Scoop on Our Partnerships

CSS Office Solutions Inc. works with many different industries, sizes of companies, and partners who hire us for their projects! Being B2B (business-to-business) means that our company mainly supports corporations and commercial clients with their office furniture and service needs. In addition to supporting the B2B market, CSS also offers retail sales, or B2C (business-to-consumer) sales, for individuals who are interested in purchasing office furniture for themselves.

Durable, high-quality office furniture certainly isn’t a luxury only offices and commercial clients can enjoy – we’ve supported the setup of a few incredible home offices, and we most certainly acknowledge that everyone deserves great office furniture!!

CSS has grown into the company it is today because it has been built on relationships that exist beyond the transactional component of the sale. Our company values: integrity, craftsmanship, collaboration, and support – combined lead to great things! When we work with our clients, our general contractors or design/furniture partners, the interactions and projects include collaborating together, supporting one another, showcasing exemplary craftmanship with the utmost integral of relations. All together this creates trust; it creates a professional relationship that can be counted on time and time again as this is what clients of CSS have come to know and appreciate. When our company and our clients, or the partners who hire CSS for their projects, work together with the intention of reaching the same goal, incredible things happen!

Therefore, is it important for CSS to recognize the partners that we work alongside with, and who we work for.

Not only are we engaged directly by corporate clients, but we’re also hired by, what we refer to as, partners. These partners are comprised of general contractors, office designers or office stagers, carpet or shelving distributors, etc. where CSS’ services are needed to support furniture components or office related items pertaining to completing a project.

CSS is directly contracted by a few furniture manufacturers to perform warranty or other service work on their products. We also work closely with and support building operators, owners, and management companies as these businesses require furniture services and moving more often than most realize, or they require an office move or furniture service for their own head office in Calgary. Commercial realtors are another example of partners that have leveraged the services and offerings of CSS as we’re fortunate to have a couple of great relationships within this industry. CSS Office Solutions has previously been hired to support home builders with showhome furniture setups and storage, plus assisting with moves within their head office. When someone thinks about office furniture, at CSS we know it extends well beyond the office limits, as developing or upkeeping an office isn’t in just one vendor’s wheelhouse, but a combined level of expertise to deliver the desired outcome of each unique project.

Think about an office renovation and all the types of companies and trades that are involved from start to finish. CSS Office Solutions has been contracted to manage several parts of a project so that the other trades and contractors can manage what’s in their domain or specialty, and we can manage what’s within our capabilities and expertise. Having CSS as not only a trusted advisor for all things office furniture related, but also as a trusted partner goes well beyond just hiring a service provider.

We completed this project for our clients. It shows our excellence in craftsmanship.

General contractors and designers are often an integral part of a successful office furniture service company. CSS Office Solutions’ team provides the expertise and experience to ensure that the furniture being provided is of the highest quality and meets the desired specifications. Designers work with the contractor to create a functional and aesthetically pleasing design for the office space. Designers can also support valuable advice on the best type of furniture to meet the needs of the office, and the best way to incorporate it into the existing space – this is a specialty of CSS, so when we work with a designer, real magic happens!

Working together, CSS and the contractor and designer can create a space that meets the client’s needs and budget, while creating an aesthetically pleasing space. Along with CSS Office Solutions, the contractor and designer are also valuable parts of the team in providing office design and setups.

In addition to corporate and commercial clients, the partners that engage CSS to support their projects as they relate to office furniture services and/or moving requirements are:

  • General Contractors
  • Designers (Office or Home, but primarily Office)
  • Building Managers
  • Building Operators
  • Building Owners
  • Furniture Stagers
  • Carpet Manufacturers or Suppliers
  • Mobile Shelving Manufacturers or Suppliers

Partnerships in our industry are key to success. Having been in business for well over 35 years, we can say without a doubt that if a company builds and maintains the proper partnerships you’re always going to operate with integrity, deliver craftmanship, enhance true collaboration and feel supported.

CSS is beyond delighted to have created amazingly strong and dependable partnerships over the years, where CSS is relied upon and where CSS can rely on our partners 100%.

If you’re a partner that’s interested in learning more about what it means to collaborate with CSS Office Solutions, feel free to reach out! We’re always looking to grow our trusted partnerships and deliver the highest level of office furniture services to the Calgary area. Exemplary office furniture support shouldn’t be hard to find. If you’re working on a commercial, corporate, or office project that requires maneuvering of office furniture in any capacity, call an expert to ensure the items are moved, managed and handled correctly for the best care of the items; make sure your call is to CSS Office Solutions for the right support! 

Lastly, if you’re in need of renovating or constructing your office space – reach out! We’d be happy to connect with you from the start of your project through to its completion, and are able to recommend incredible designers, and general contractors that we’ve worked with prior that have a proven history of amazing projects!

Interested in learning more about the partnerships we leverage?! You should be, cause they’re amazing! Call or email the office, it would be great to hear from you!

We've Moved!

Our new address is:

2620 – 61 Avenue SE,

Calgary, AB T2C 4V2

Moving forward, all pickups and drop-offs will be at our new location. 

We’re excited to serve you at our new home!