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Safety is IMPORTANT!

At CSS Office Solutions, safety is part of our everyday practices and routines.  Literally!

When our workers are kept safe and hazards are identified and controlled, everyone goes home safely at the end of the day.

In fact, the cover page of our comprehensive safety manual reads:  When everyone makes it home safely at the end of the workday, this is always a good day!  We stand by this through and through as our work family’s safety is of the highest priority.

It is our responsibility as a company, to ensure that all of our workers are safe, performing their job duties safely and are aware of their rights as they relate to workers’ safety.

Do you know the rights of workers as per the CCOHS (Canadian Centre for Occupational Health and Safety)?

As a worker you have three rights that are fundamental under the OHS law:

  • The right to know.
  • The right to participate.
  • The right to refuse dangerous work.

It is also good to know that as an employee, you are expected to work in ways that ensure your own health and safety, plus the health and safety of others.  At CSS, we always evaluate a workers’ awareness and how cognizant of the surrounding they are when it comes to safety protocols. Think of all those split-second decisions that are made, and then something catastrophic happens because someone didn’t take a moment to ask: is this safe, what should I be doing, or asking for, to make this safer for me and everyone else?

Awareness and openness are critical components of a safety program.  It is one thing for your workers to be aware, but it takes it one step further when a company can create an open, non-judgmental environment when it comes to safety practices.  As in life, and as in safety, there are never stupid questions!

Including safety practices and protocols as part of our business operations is crucial to keeping our workers safe.  In fact, there are a number of inclusions, practices and policies that are mandatory if operating a business in the province of Alberta.

At CSS, we have a couple of practices that have become second nature for our staff.

One of the first items we require before any worker can step foot on a CSS worksite (aside from all the on-boarding stuff in the background), is STEEL TOED FOOTWEAR.  This seems like a no-brainer, our staff are working with heavy items, are moving items that have multiple pieces and chances are high that something could drop and land on your foot.  We actually had a worker many years ago, while carrying a safe with other workers, have the safe drop on his foot…holding your breath?  You can breathe knowing that because this worker had steel toed footwear on, his foot was saved from intense damage!  The footwear had to be replaced as the steel was literally crushed inwards!  But his foot was safe, the worker had no lost time, and now we have a real-life story to share about the absolute importance of wearing the proper equipment.  For our workers that includes mandatory steel-toed footwear, no exceptions!  If a worker shows up to work, and isn’t properly outfitted with the necessities, we send them home to get what they should have arrived with.

You would think that workers in our industry wearing steel toed footwear would be a standard, right?  Well, think again.  Sadly, having workers in this industry wear steel toed footwear is not always the norm!  When we see other companies performing work like we perform, and their staff are wearing running shoes…we’re absolutely in shock and it should raise a red flag to have you ask, does that company really care about their workers’ safety?  What happens if…?

If a company can take little steps and create simple rules and regulations to maintain workers’ safety, then it should be undeniably implemented.

We have a policy at CSS, that if we’re working under a desk and are drilling into the underneath of the desk surface, we have a mandatory rule that eye protection of some kind must be worn!  Why all the time?  Why is this mandatory?  Because many years back we had a staff member that did not wear safety glasses while drilling a hole for an install on the under part of the desk surface, low and behold shavings from the desk landed in his eye – OUCH!  This equated to a time-lost claim as the employee had to be off for a couple of days to ensure his eye would heal properly from the scratched eyeball, not pleasant, right?  So, now we have a mandatory rule because we have learned that reviewing incidents and implementing steps to avoid potential hazards is paramount to our safety program.

We know some accidents cannot be avoided, but accidents can be analyzed and evaluated for proactive solutions that can prevent them from happening again.  Obviously, we know this isn’t always the case, but doing the analysis post-incident, is just as important as conducting the hazard assessment before beginning any work.

Safety matters to not only us, but to our clients as well.  It isn’t out of the realm to be asked to produce our safety stats and information about our internal safety program.  At CSS, we’ve always had an excellent safety rating with the Workers’ Compensation Board – Alberta.  For the 2022 reporting year (which includes the three years’ incidents/claims from 2020, 2019 and 2018) our Safety Experience Ratio was 86.66% lower than our industry average!  Breaking it down, that means that CSS experienced 86.66% lesser claims than our counterparts in the same industry.  That’s pretty darn incredible in our view and an indicator that we’re doing the right things in the awareness and training of our staff.

Safety needs to remain a priority, especially in our industry of office moving, furniture installation, warehouse storage, etc.  If you’re hiring a company, don’t be shy to ask them about their safety program and safety statistics.  And pay attention to how equipped the workers are.  Are they wearing steel toed footwear, and is their company educating them on the employee’s rights when it comes to safety?

Keeping safe and aware allows CSS to keep on doing what we’re doing in offering the very best in office services and moves.  We’re proud of our safety statistics and are always happy to educate and inform our staff working in this industry.

If you’re wanting to know more about what CSS offers, or learn more about our safety program, please don’t hesitate to call or email our office!

No Nightmare Office Moves Here!

You found out your office is moving, exciting news!


At least those were your initial thoughts until your agenda and checklists keep filling up and you haven’t even hired a mover yet!  Never fear!  Not only because I’m here to help you look like the professional, but because using these introductory straightforward tips when orchestrating an office move will aid in making your office move as smooth and efficient as possible!

My suggestion is simple: find a moving company that offers comprehensive move management services!  You’ll be laughing with joy throughout the entire move process, and well beyond move-in day!

Moving forward using these tips as a starting point will help alleviate undue stress and potential wasted energy when hunting for a competent mover.

  • Let’s Talk Insurance – Your mover should be able to meet, if not exceed, your building(s)’s minimum requirements; make sure of this even before asking for an estimate!  RUN, far and fast, if your mover cannot produce a current Certificate of Insurance listing required coverage amounts.  Also make sure your moving company has the ability to add, not only your company, but the building ownership entities as additional insured on the certificate.
  • Safety #1 – Obtaining a Workers’ Compensation Board (WCB) Clearance Letter from your mover will identify if the company (a) has a valid WCB account, (b) whether it is in good standing with the WCB, which includes (c) having their premiums paid to-date.

WOWZER FACT: did you know that if you hire a company, moving or otherwise operating within your workplace, and their premiums are not paid up-to-date, the possibility exists to hold YOUR company liable for not only the owed premiums, but also the associated claim costs should an injury occur on your site!  The WCB even suggests requesting another Clearance Letter prior to releasing final payment!

Thoroughly check your vendors’ references and credentials.

  • Full-service moving company or just the movers?  Hiring a company that performs more than just the physical moving of your office furnishings is crucial!  For instance, levelling the file cabinets, bookcases and desks when moved, more often than not is completely overlooked by “just movers”.  Any uneven furnishing can be a safety hazard!  And omitting this step can actually cause permanent damage to your furnishings!  It will also lead to reduced drawer functionality over time, lock mechanism wear, etc.

Also consider this, does the moving company provide after-move services, such as hanging artwork, adjusting keyboard trays and work surface heights to each worker’s preference?  Do they move file rooms including the shelving too?

  • Furnished?  Move with Furniture?  Do you move with your office furniture, get new furniture, or are you moving into a space already furnished?  Your moving company should be able to provide you with pricing options for all scenarios to help give you a realistic perspective on the decision at hand.
  • Got supplies?  Plastic moving bins/lids with security ties, labels, computer or map bags, packing materials, bubble wrap covers for monitors, various sized cardboard boxes, Masonite to protect the flooring, walls and door trim – your moving company should be able to supply all of these materials and so much more!  What about the moving company’s equipment they’re going to be using – are they stocked well enough for your move and is it maintained in a respectable, safe condition?  Are their trucks up to date with the annual inspections as part of Alberta’s CVIP (Commercial Vehicle Inspection Program)?

Plan ahead whenever and wherever possible!  For instance, booking of the elevators and loading docks can get very sparse depending on what else is happening in your office building.  As soon as you know anticipated dates, lock of the elevators and book the
loading dock at all required buildings (or if you have an awesome full-service moving company like CSS, we’ll take care of this entirely for you).

Bottom line is this: ensure you’re hiring a full-service moving company offering comprehensive move services, a company that know what they’re doing with your office furniture, files and assets.  These are important to you and your company and should be even more of a priority when being relocated by your movers!

These tips are merely tiny specks of sand out of the entire desert on guidelines to coordinate a streamlined office move.  I could write a book on tips on how to properly choose an office mover, so please feel free to contact CSS Office Solutions by phone or email to speak with one of our Account Managers directly if you have any questions regarding your office move.

Our Company Values

Ever wonder what values are of importance to CSS?

Craftsmanship – Integrity – Support – Collaboration

These words on their own stand for quite a bit, combined all together they represent everything that CSS Office Solutions Inc. is and fully represents.

As we reframe the mindset and understanding of the moving and office furniture industry, it is important to comprehend that there’s a difference in the professionalism and sense of care shown when a company truly lives up to the values they showcase.  Thinking about a company that not only talks the talk but walks the talk they speak of.

This is why a couple years ago, the owners, Brent and Jaclyn, did some hard work and brainstorming on what the company values should be and how they would represent what CSS is known for, recognized for, and how we’re different than our industry competitors!

The exercise of developing and capturing company values into a word is only one part of the equation.  It is equally important to define what the values mean and how they’re physically showcased in the workplace.  This is the part that helps everyone understand how we demonstrate these values vs. just saying them out loud or publishing them on our website.

When CSS rebranded from C.S.S. Office Furniture Systems Service Inc. to CSS Office Solutions Inc., we thought this was the perfect time to refine our company values and present them in a way for our staff, clients and suppliers to easily grasp.

We proceeded to create a chart that listed each company value in one column, the next column clarified how we express the identified value and the last column recognizes the outcome of living and showcasing this value in the workplace.  It is a brilliant chart and has certainly guided the conversations with our staff about what each quality or value is meant to be, and how they contribute to the company values every day they put the green CSS shirt on.

Craftsmanship, what’s the first thing that comes to your mind?  For us this is pretty clear: we do the right things right!  We’re all about the quality of work that’s produced, not the quantity.  At the end of the day, our employees, clients and suppliers know that we’re doing the right things right and that represents extreme pride in the work performed and the outcome of that work.

Integrity was at the top of the list during the value exercise that was completed.  If you’re not integral, what are you?  If you’re not going to do what you said you were going to do, what does that make you?  At CSS, we wholeheartedly appreciate what having an integral business and operating practices actually represents – so much more than just doing what we say we’re going to do.  Having integrity at the forefront of our values and represented in each day means that as a client, supplier or employee you have a feeling of confidence in having a business partner that’s entirely integral.

Collaboration is a word that we all hear so often but sometimes get swayed in the true meaning.  At CSS, we collaborate in all aspects and in all roles of our business.  This means going the extra mile to ensure everyone knows what’s going on, and being all on the same page.  When collaboration is represented in proper form, the benefit of that is effectiveness.  Effectiveness is the communication, the relationship between client and supplier plus everything that is in between that.

Another way that CSS represents collaboration in the workplace is through cross-functionally trained staff.  All of our staff take on many more roles than just one, not a single person at CSS has just one function.  At work, we collaborate as a team to be all effective members of the company.  We truly do what it takes to get the job done, so it is a win-win for everyone!

Last of the CSS corporate values to cover, but certainly not the least is: support.  If you’re not supported, you don’t feel very supported.  Yes, that is a lot of supports in one sentence, but seriously, how many times have you felt truly supported at work as an employee, as a client, or as a supplier? Providing support for all interactions we encounter is a wonderful thing, and it is sometimes neglected in our industry.  When you’re feeling supported from all sides, you feel as if you’re part of the trusted team, the trusted support of everyone around you.  Having the right support allows you as a client to make the right decisions, knowing you have the right information at your fingertips.

We know these values can read as just words on paper, but at CSS we’ve managed to improve our business practices and processes by using these values to guide our decisions, evaluate opportunities and choose better over the same old.

Choosing corporate values isn’t something to take lightly, and they’re surely not created overnight.  Identifying important values takes a deep look as how you want your company to be talked about ‘behind your back’ and what you want your staff to think of when they put on the company uniform.

Which by the way, in CSS’ case is a green company shirt, which is why you’ll hear us mention coming over to the green side – just a little tidbit I thought was relevant.

Each time our staff put on the green CSS uniform, they show up to represent collaboration, integrity, support and craftsmanship.

Values are important to share amongst your team, your client and any stakeholders in your company.  But don’t just share them, live them and represent them!

If you’re interested in learning more about CSS’ values, how they came to be, or what it feels like to be a client that experiences these components of our business, feel free to contact our office anytime via phone or email!

We’re always happy to help and provide a valuable working relationship that’s built on so much more than just getting the work done.

CSS is Different. Here’s How.

What’s so unique about the CSS way?

At CSS Office Solutions we’re different than most industry providers in that we manage all aspects of what you could ever need from an office furniture service company!  Not to mention our high level of customer satisfaction and being true representatives of our corporate values.  Placing importance on integrity, collaboration, pride, and craftsmanship is what CSS is to everyone, you, our customers, our staff, and all of our stakeholders.  CSS is the Calgary-based company that’s been providing an unprecedented level of office services for over 35 years.  We know what we’re doing, and we’d love to show you what that means to us, and how it feels for our lucky clients.

When we say we handle everything to do with office furniture, we’re not joking.  This is where we pat ourselves on the back knowing that we’re constantly pushing ourselves to be the best with all the services, repairs, customizations, etc. we do!  We literally do it all as it relates to office furniture products and services.  Not all office furniture product providers, or movers provide you with a one-stop-shop company – that’s where CSS comes in and shines!

We can move your office furniture and whole operation to a new location, or maybe you’re just moving the staff’s office items or files within the office, we handle all of that too!  We offer multiple storage options, a variety of services for all your office furniture needs whether it be a sticky drawer, a drawer needing keys, installing a floor of furniture or a hanging one whiteboard or an entire floor of artwork installations.

Have furniture that needs repair?  You bet we do that too!  We perform all types of repairs and modifications for office furniture, various types of office furniture, chairs and seating, etc.  We have yet to come across any furniture repair or modification that wasn’t able to be entirely handled by CSS, start to end, because of our incredible staff and collaborations with other partners.

And if you have panels in your office environment, we work wonders in our shop being able to modify the heights, layout, fabric swaps, etc.  Have what you think may be an impossible office furniture task?  Just give us a call and let us wow you with our office furniture service magic!  We’re certain you’ll be impressed.

If you’ve ever spent time on our website specifically the services page, you would have seen the multitude of categories headlining the offerings we provide – and that’s just the high-level version so we don’t overwhelm with each little detail CSS can provide.

There are truly unique aspects of this industry, and the variances you’ll observe between the companies offering similar services.  One of the main reasons we offer so many services and offerings, is again quite simple: to keep your job/task/project as a client of ours as simple for you as possible!  We want to take the hard-work-for-you out of facilities management and office furniture moving and office services.  Read our testimonials to find out in our clients’ own words about the difference working with CSS Office Solutions can make.  The client experience is extremely important to each of us at CSS, that’s why we always go the extra mile to ensure our clients satisfaction is exceeded = mind blown with happiness!

At CSS we showcase the highest level of pride in our accomplished work and are always looking for opportunities to be the best, most trusted service partner in our industry.  This ties into our company’s purpose of providing the ultimate in office furniture services and products by exceeding customer satisfaction with superior expertise.

Without integrity in our business, we wouldn’t be who or what we’re known for.  We do things the right way, for the right reasons.  Held in high regard, of all our corporate values is first and foremost: integrity.  It guides us all in doing business the right way, not just in a way to get business.  This means we’ll be 100% honest with you, in all our dealings, in all our interactions as repeat loyal business is the best kind of customer a business can hope for.  We’re super grateful for our long-term clients that have been with us for so many years who all genuinely value a wonderful customer experience.  We’re always looking to add more amazing clients to our list.

Maybe this new amazing client is you, reading this right now?!

Interested in wanting to know what the CSS client experience feels like?

Give us a call or send us an email today!  We’re always more than happy to answer your questions and provide you with all the details you need to make the most informed choice of picking an integral office service and product provider.

 

Welcome to The (CSS) Green Side!

We’re happy to introduce you to us, CSS Office Solutions Inc.

It’s official, we have a blog and we’re learning how to use it!

Hello, and welcome to our first post. 

We are so excited to share more of who we are and what we have to offer!  We’re proud of what we’ve been able to accomplish over the years and can’t wait to bring a deeper level of who we are and what makes us tick through this blog.

So, who are we?

CSS Office Solutions Inc. is a long-standing family-owned office solutions company operating out of beautiful Calgary, Alberta. Over the  last 38 years we have established ourselves as leaders in the industry when it comes to catering to the different needs of our clients.

What do we do?

At CSS Office Solutions, we strive to provide superior products with unmatched customer service to ensure our clients receive the utmost satisfaction at every level – from hanging a simple picture, repairing a lock, refinishing your favorite table to relocating over 1,000 offices – CSS is the company to call.  Our talented Account Managers are here to help you every step of the way AT NO CHARGE by helping you design your space, source new or used furniture, and project manage your entire move.

Okay, but wait – what is the green side?

Many of you will recognize the CSS crew out and about in our green shirts…hence “The Green Side”. Over time we will showcase some of the amazingly talented crew members that make up the CSS Office Solutions family and their take on being “green”.

Contact us today and find out for yourself why we truly are Calgary’s ‘ONE STOP SHOP’ for all your office needs!