A long-standing family-owned and operated Calgary Business, CSS Office Solutions has been your one-stop-shop for over 35 years. CSS was originally opened by Wayne and Adele Reid in 1984, then known as C.S.S. Office Furniture Systems Service Inc.
Today, CSS is owned and operated by a second generation of the Reid Family, Brent and Jaclyn Reid, who continue to honour the legacy of Brent’s parents and grow a company that will make past and future generations proud.
Our purpose is to provide the ultimate in office furniture services and products by exceeding customer satisfaction with superior expertise.
Our values are ingrained in every aspect of CSS. From the office to the field, from the owners Brent & Jaclyn Reid to our newest hire. We uphold these values in our work, practice them internally with our CSS team and externally with our clients, suppliers, vendors, and partners.
“They always go above and beyond to make sure our projects are completed on time with all deficiencies covered.”
Brent & Jaclyn Reid
When Wayne and Adele started up CSS in 1984, it was from the garage of their house. With a never-say-no approach, they aimed to build a business where customers could come for all their office needs. Over 30+ years, the couple built a strong reputation in Calgary and area for superior work and customer service.
Wayne and Adele had two children who grew up with the family business – both of whom still work for the company today. After Wayne passed away, the business was officially sold to Brent and his wife Jaclyn, in 2012, with Jennifer, Brent’s sister, and Justin, Jaclyn’s brother working alongside them as integral parts of the CSS team. Brent and Jaclyn have continued to grow CSS and find more ways to exceed the needs and expectations of their clients.
Brent and Jaclyn continue to take a very hands-on approach to their business. They work alongside their team in the field and the office each day. Many new hires are surprised when they are told of the owners’ open door policy and find out they really mean it. You can find Jaclyn and Brent answering phones or in the trucks, on-site, working closely with clients and the CSS team day in and day out.
CSS Office Solutions clients have come to rely on Brent for his expertise and his proven ability to find solutions and solve problems in ways they hadn’t previously considered. CSS clients know when they talk to Brent that they are getting the very best advice and service. He genuinely cares about clients’ pain points and works hard to solve them. Brent’s in-depth knowledge of the products serviced and sold by CSS has taken his expertise directly from the end user to in front of production lines of various manufacturers. Brent also collaborates with suppliers and manufacturers to ensure consistency on each site, every time.
Brent and Jaclyn understand that they need to continually be growing and learning to provide the most for the CSS team and clients. Jaclyn is part of the CEO Mentor program run by the Calgary Chamber of Commerce, and a similar mentoring program with the Women Presidents’ Organization. She’s also a subject matter advisor to the Alberta Women Entrepreneurs Peer Spark Program attendees. Brent’s sister Jennifer is the Operations Manager and recently became a Certified Office Ergonomics Evaluator (COEE). Jaclyn’s brother, Justin, has been busy with many roles within the company for over 6 years. Since there is no set education program for all that makes up CSS Office Solutions, many of the staff work as mentors supporting fellow team members as they grow and learn.
The Future of CSS Office Solutions
CSS Office Solutions has grown beyond Calgary and the surrounding area, now servicing much of Alberta, British Columbia, and Saskatchewan. Future plans for CSS include opening a second location in Edmonton, expanding their reach, and always adding to their offered services as the needs of our clients grow and change.